ORDER ENTRY CLERK / CUSTOMER SERVICE

Amylu Foods is a nearly 100-year-old Chicago-based sausage maker. A pioneer of chicken sausage using fresh, unique ingredients that you can see, we’re now an established leader in the category. The company emphasizes controlled manufacturing practices (small batches, hand-crafted products), uses simple, clean ingredients in its products and maintains an innovative and robust new product development pipeline - constantly developing and introducing new healthy, cutting-edge products that appeal to both top chefs and consumers. Amylu is currently in the process of rapid growth and are expanding our offerings to include delicious new product lines made with Organic and Antibiotic free meats, fresh vegetables, natural cheeses, and creative spice blends.

We are looking for an Order Entry Clerk / Customer Service to join our team and help us achieve our goals. This position will be responsible for ensuring orders are being entered accurately and processed in a timely manner and supporting the sales team to streamline operations of sales-related activities.  Responsibilities for this role include:

• Order Processing: Process and track sales orders, ensuring accuracy and timely delivery of products.
• Communication: Act as a liaison between the sales team, customers, and other departments, facilitating effective communication and collaboration.
• Customer Service: Cultivate enduring relationships and instill trust with customer accounts through transparent and engaging communication as well as evaluating and identifying customer needs to enhance their satisfaction.
• Customer Support: Address customer inquiries, resolve issues, and provide support to develop a positive customer experience.
• Miscellaneous: Performs other job-related duties as required or assigned.

Experience:

• High School Degree
• Manufacturing environment experience preferred.
• Food industry experience preferred.

Knowledge, Skills & Abilities:

• Detail-Oriented: Attention to detail to ensure accuracy in order processing and data management.
• Tech-Savvy: Proficiency in using relevant software and tools, including CRM systems and Microsoft Office programs.  Proven experience in data entry and navigation of databases.
• Problem-Solving: Strong problem-solving skills to address challenges and find effective solutions.
• Communication Skills: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Collaboration: Cultivates a work environment characterized by empathy, understanding, and values diverse perspectives to foster a collaborative and inclusive atmosphere.
• Organizational Skills: Strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.
• Customer Focus: A customer-centric approach to provide exceptional support and address customer needs.
• Development: Demonstrates a proactive approach to personal and professional development, displaying a strong eagerness to acquire new skills and knowledge.
• Uncompromising Integrity: Exhibits a high level of accountability by taking ownership of tasks and projects. Embraces mistakes as opportunities for growth, learning from them to enhance overall performance.  Advocates for opportunities to improve processes and ensure seamless sales operations support.

Job Type: Full-time, On-site