What are the responsibilities and job description for the Underwriting Support Technician position at Amwins?
Company Summary
The American Equity Underwriters, Inc. (AEU) (An Amwins company) is the program administrator of the American Longshore Mutual Association, Ltd. (ALMA), a group self-insurance fund authorized by the U.S. Department of Labor to provide USL&H coverage for the liabilities of its insureds under the United States Longshore & Harbor Workers’ Compensation Act.
With decades of experience in the maritime industry and a strong commitment to our insureds, AEU is the leading specialist in USL&H. We’ve helped make safety a priority for waterfront employers for more than 25 years — and we’re determined to help our insureds continually reduce risks for the benefit of their employees and our industry as a whole.
Summary
This role is responsible for providing administrative and operational support through a variety of office functions, including system transactions, document preparation, and file maintenance. The position supports underwriting, retention, and service objectives by ensuring all tasks are completed accurately, efficiently, and within established performance standards. All activities are carried out in alignment with business unit requirements, maintaining a strong focus on customer service quality and timeliness.
Primary Responsibilities
The American Equity Underwriters, Inc. (AEU) (An Amwins company) is the program administrator of the American Longshore Mutual Association, Ltd. (ALMA), a group self-insurance fund authorized by the U.S. Department of Labor to provide USL&H coverage for the liabilities of its insureds under the United States Longshore & Harbor Workers’ Compensation Act.
With decades of experience in the maritime industry and a strong commitment to our insureds, AEU is the leading specialist in USL&H. We’ve helped make safety a priority for waterfront employers for more than 25 years — and we’re determined to help our insureds continually reduce risks for the benefit of their employees and our industry as a whole.
Summary
This role is responsible for providing administrative and operational support through a variety of office functions, including system transactions, document preparation, and file maintenance. The position supports underwriting, retention, and service objectives by ensuring all tasks are completed accurately, efficiently, and within established performance standards. All activities are carried out in alignment with business unit requirements, maintaining a strong focus on customer service quality and timeliness.
Primary Responsibilities
- Accurately prepares and processes commercial insurance policies, including new business, renewals, endorsements, and billing, to ensure timely servicing and compliance
- Collaborates with underwriters, assistants, and internal departments to resolve issues, obtain missing information, and maintain complete and accurate policy documentation
- Manages electronic policy delivery to clients and maintains an organized digital filing system, ensuring proper indexing, storage, and retrieval of documents as requested
- Provides administrative support by entering and indexing account information across multiple system platforms, enhancing operational accuracy and efficiency
- Performs general office functions such as copying, scanning, and related administrative tasks to support daily operations
- Contributes to special projects and assignments as needed, demonstrating adaptability and a team-oriented approach
- Effectively organizes and prioritizes tasks to ensure deadlines are consistently met in a fast-paced environment
- Produces clear, accurate, and professional written communications that support business needs
- Leverages proficiency in Microsoft Office Suite and web-based applications to improve efficiency and workflow
- Responds well to direction while delivering high-quality work independently with minimal oversight
- Maintains a strong record of reliability and dependability, contributing to team success and operational continuity
- Safeguards sensitive information by demonstrating professionalism and maintaining strict confidentiality
- Holds a high school diploma or equivalent; insurance industry experience adds value by enhancing role effectiveness
- This is an in-office position where employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
- Named one of the Best Companies to Work for in Alabama for six years straight
- Collaborative, positive, and engaging company culture
- Strong tradition of corporate charitable promotion