What are the responsibilities and job description for the Customer Service Representative position at Amwins?
AMWINS Specialty Auto – Customer Service Representative (CSR)
Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.
Line of Business: Non-Standard Personal Auto
AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You'll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.
What You'll Do
- Service non-standard auto policies including endorsements, cancellations, and renewals
- Support agents and insureds with policy, coverage, and billing inquiries
- Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
- Collaborate with underwriting and producers to resolve issues efficiently
What We're Looking For
- Customer service, administrative, or insurance experience (1–3 years preferred)
- Interest in or experience with personal auto or non-standard auto insurance
- Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)
- Strong communication, organization, and multitasking skills
- Ability to work effectively in a high-volume setting call center
- Experience with Texas, Florida, or Oklahoma auto insurance a plus
- Bilingual (English/Spanish)
Benefits
- Medical, dental, vision
- 401(k) with match
- Paid time off, Sick time & holidays
The Amwins Advantage: Benefits & Perks
- Medical, Dental, Vision available your first day of employment
- Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
- Mental health support including:
- Virtual therapy
- Digital coaching
- 24/7 EAP counseling
- Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
- Health Savings Account with company contributions
- Health Care FSA, Dependent Care FSA, and Commuter Benefits
- Parental Leave and Adoption Assistance
- Voluntary coverage options:
- Life Insurance
- Critical Illness
- Accident
- Identity Theft Protection
- Retiree medical benefits available for Medicare-eligible retirees
- 401(k) with company match
- Generous Paid Time Off and Company Holiday Schedule
- Collaborative, continuing education focused work environment
- Career advancement opportunities