What are the responsibilities and job description for the Learning and Development Specialist Subject Matter Expert (either Property, Casualty, or Professional Lines) position at Amwins Group, Inc.?
Position Summary
As an expert within one of three Practice Groups (Property, Casualty, or Professional Lines), the Learning & Development (L&D) Specialist will proactively engage with Brokerage teams/offices on an ongoing basis to understand areas of greatest need and collaborate with peers inside the Brokerage L&D team to design, develop, and deliver best-in-class insurance education and support within their area of expertise. This role will be responsible for the full cycle of educational design and delivery, while continuously building trust with our broker teams and using creative thinking to collaborate with Industry & Practice Leaders, Subject Matter Experts, Branch Leaders, and broader Brokerage Support resources to act as an expert and key owner of upskilling our most valuable asset, our people.
Key Areas of Responsibility
Employee Engagement & Support: Proactively engaging with branch leaders and team leaders to identify and deliver (or recommend) relevant and timely technical insurance training to supplement the “on the job” learning that happens daily. Additionally, this field connectivity will enable field leadership and L&D to prioritize content creation, local workshop delivery, and other high-return targeted support
Content Design & Advancement: Help create comprehensive training materials tailored to varying course designs, including presentations, facilitator and participant guides, job aids, case studies, etc. Planning for classroom and virtual training sessions, ensuring all necessary preparations and infrastructure are in place, selecting and managing participants and field SMEs, and maintaining class records and attendance. Helping maintain the technical insurance curriculum portfolios, including new development and updates to existing assets
L&D Facilitation & Overall Directional Improvement: Facilitate in-person classroom and virtual courses relevant to the area of expertise (LOB), as well as other related professional development areas, supporting the ongoing expansion and evolution of the overall suite of L&D offerings within Amwins
Required Education, Experience and Skills
- Ten (10) years of experience within the E&S marketplace, as well as deep specialization in at least one Line of Business (Property, Casualty, or Professional Lines)
- Two (2) years of experience defining learning needs of individuals and groups, developing training courses, whether as part of formal or informal job duties and delivering training to individuals with early career experience as well as mid-career experience
- Proven track record of successful in-person classroom and virtual facilitation
- Strong relationship building and stakeholder management skills and excellent communication/influencing skills to foster trust with audiences at all levels.
- Critical attention to detail, good organizational skills, self-initiative to prioritize training and organizational needs
- Advanced skill level with MS Office (SharePoint, Teams, Word, Excel, OneNote, Power BI and PowerPoint) and ability to produce deliverables that carry a "stamp of excellence"
- Experience hosting MS Teams Meetings: Roles of coordinating, moderating and facilitating a plus
Physical Demands and Work Hours
- Light work, requiring exerting up to 30 pounds of force occasionally and/or up to 10 pounds of force frequently
- May require up to 40-50% travel
- 8:30-5:00pm with flexibility depending on business needs