Dairy Technical Specialist

Job Summary:

This position will provide technical support for milk harvest, cooling, and storage equipment as well as dairy herd and facilities system management technology. This dynamic role uses both computer and mechanical skills to plan, install, and maintain dairy equipment and technology used on farm.  

Essential Duties and Responsibilities

• Provide solutions for milking and cooling equipment and herd management software system issues for our customers
• Troubleshoot problems remotely and on-site with customers and MLS service and installation technicians. 
• Assist with system setup and configuration.

• Conduct maintenance when needed

• Manage multiple tasks
• Work on-call, as needed
• Document software, hardware, and warranty issues
• Support the sales process and provide technical consultation 
• Assist with testing, quality control and documentation
• Maintain close cooperation and communication with the route, sales, and installation teams 
• Assist with office IT issues, as needed

• Performs other duties as assigned

Qualifications (Skills/Abilities Required)

• Dairy farm background or on-farm management experience
• Strong work ethic with mechanical aptitude and the ability to read and follow directions
• Familiarity with computer networking
• Excellent customer service skills through phone, email and in person interactions
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers

• Dairy herd management software experience a plus 
• Overnight travel up to 30% of the time

Education

• Education: Bachelor’s or associate degree with dairy or technical emphasis
• Excellent written, verbal and Microsoft Office skills