Premium Audit Manager - Dispute Team

The Premium Audit Dispute Manager is responsible for leading and managing a Premium Audit team who conduct virtual and some physical audits across various lines of business, with a focus on Workers' Compensation and General Liability. This role oversees service delivery, inventory management & stabilization, staff development, and regulatory compliance within the Premium Audit function. The manager oversees daily operations, provides strategic direction, and fosters a culture of excellence aligned with AmTrust's mission, vision, and values.

Those within a 50 mile radius of an AmTrust office will be expected to abide by a hybrid schedule.

The expected salary range for this role is $76,600 - 110,000.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Team Leadership & Management

* Supervises a remote team of 12-16 Senior Premium Auditors & Premium Auditors.

* Performs coaching, mentoring and performance management to ensure team success. Performs all necessary management functions to meet Key Performance Indicators (KPIs) and ensure that compliance and performance standards are achieved.

* Leads recruitment, onboarding, and ongoing development of audit staff.

* influences others to take actions to support organizational changes by removing barriers, overcoming obstacles and/or resistance and providing necessary resources

Audit Execution & Performance Management

* Audit Completion Targets: Ensure timely completion of assigned audits in alignment with departmental production goals and service level agreements (SLAs).

* Inventory Management: Maintain a balanced and achievable audit inventory across the team to optimize workflow and efficiency.

* Performance Monitoring: Track and report individual and team performance metrics including audit volume, turnaround time, and error rates.

Training & Development

* Support training on audit systems, policy management platforms, and other relevant applications.

* Provide technical guidance and support to team members

Quality Assurance & Reporting

* Analyze audit findings, resolve discrepancies with insureds, agents, and underwriters.

* Prepare and present monthly reports on team productivity, audit quality, and other performance metrics.

Regulatory Compliance

* Ensure audit practices comply with state regulations and company filings.

* Identify and maintain procedures for accurate classification of auditable business.

Customer and Agent Relations & Collaboration

* Collaborate & support insureds and agents audit inquiries and/or disputes within region.

* Build and maintain strong relationships with internal and external stakeholders.

Continuous Improvement

* Drive performance and accountability by making sure effective and timely actions are taken.

Maintain consistency across the organization while staying informed of industry trends and market demands to guide departmental practices.

* Contribute to process improvements and strategic initiatives within the Premium Audit department.

Required:

* Bachelor's degree from a four-year college or university.

* Minimum of 5 years of relevant experience in premium audit or related field.

* Proven accountability and ownership of responsibilities.

* Strong business acumen and understanding of industry concepts.

* Excellent written, verbal, and interpersonal communication skills.

* Exceptional organizational skills and attention to detail.

Preferred:

* APA (Associate in Premium Audit) designation or willingness to obtain.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.