Senior ServiceNow Developer

What You Should Have:

• 8 years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM — including scoped application development and AI-enabled workflows — aligned with ITIL practices.
• Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. (Must have)
• Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation.
• Strong server-side and integration development — Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set).
• Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations.
• Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery.
• Expertise in ITOM — Discovery and CMDB design — for operational visibility and service health.
• Strong understanding of CSDM, data modeling, and platform performance optimization.
• Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models.
• Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences.
• Demonstrated experience developing custom scoped applications on App Engine.
• Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus.
• Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation.
• Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration.