Account Manager

Primary Responsibilities

• Accountable for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met
• Autonomous – Manager and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, and other customer actions
• Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers
• No Silos – Attend daily BU and Production meetings to guarantee effective communication from both internal status and external communication are aligned
• Foster Teamwork – Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues
• Business Decisions Based on the Right Amount of Data – Gain/establish active knowledge of TA capabilities, process, and future plans to effectively communicate with our customers
• Draw People Together Cross Functionally – Provide guidance to and training of other employees as needed or directed
• Data Driven – Maintain, monitor, and correct ERP data to ensure data accuracy
• Fully trained in Export Compliance procedures and Technical Data restrictions
• Collective Sense of Purpose – Manage assigned accounts and assigned backup accounts during colleague PTO
• Employees primary duties require him/her to use discretion and independent judgement

Qualifications

• AS degree or equivalent: BS/BA in a technical or business field highly desired
• 2 or more years of Customer Service/Operations experience in Aerospace manufacturing or related industry and working knowledge of Export Compliance Regulations is required
• Experience reviewing and interpreting aerospace purchase contracts and quotes
• Basic understanding of and ability to read blueprints and technical documents
• Experience in, and understanding of requirements of the AS9100 Quality System
• Experience in the requirements related to the sale of FAA-PMA, TSO approved parts to distribution and the Aerospace Aftermarket
• Defense or related industry experience with the understanding of Federal Acquisition Regulations (FAR/DFAR) would be a plus
• Intermediate to advance proficiency in MS Excel, Outlook, MS Word and PowerPoint