Service Operations Specialist

Title: Service Operations Specialist
Location: Great Boston, MA (Greater Boston, Waltham and Watertown)
Mileage Reimbursed
Pay: $28/HR
Mon-Fri 1st shift
(7am or 8am start depending on facility)

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Performs all duties associated with operations of Site Services.
• Requires traveling to customer sites.
• Coordinates and leads team efforts and performs work related to customer requirements.
• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.
• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager and/or other customer specific applications.
• Trains Avantor Lab and Production Services associates on all service offerings.
• Provides SAP Support (Full customer services, credit rebills, invoice scrubbing).
• Modifies and maintains quality metrics and key performance indicators.
• Manages a budget related to expense reports.
• Meets revenue, TOE, safety, performance and quality goals and objectives
• Creates programs for enhanced service efficiency.
• Perform other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• High school diploma or GED required; Associate degree or undergraduate degree in business or science related field is a plus.
• 3 -5 years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc. a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus
• Forklift Certification a plus
• Valid Drivers License and transportation required; CDL a plus.
• Prior experience with VWR/Avantor products and services a plus.
• Cross referencing and inside sales experience a plus.
• Must be able to travel outside of primary based state up to 50% of the time.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• Strong communication and presentation skills.
• Knowledge of SAP or other ERP systems; proficient Microsoft Office and computer skills.
• Excellent Customer Service Skills: displays a professional can- do attitude.
• Knowledge of procurement/Inventory management systems and procedures.
• Ability to perform duties with the highest regard for safety, quality, and site protocols/policies/procedures.
• Cross Referencing skills.
• Must be exceedingly flexible, forward- thinking, motivated, and have the ability to act independently.