What are the responsibilities and job description for the Senior Program Manager / PMO Lead position at Amsys Innovative Solutions?
Job Details
Seeking a Senior Program Manager to lead enterprise-wide cloud transformation, workflow automation, and digital platform initiatives. The ideal candidate will have strong experience managing ServiceNow, Salesforce, or similar SaaS-based enterprise programs, driving governance, delivery, and stakeholder alignment across business, IT, and global delivery teams.
Key Responsibilities:
- Manage end-to-end program delivery for enterprise transformation and automation projects.
- Develop program charters, roadmaps, milestones, and performance KPIs aligned with business objectives.
- Oversee multiple project managers, technical teams, and third-party vendors to ensure on-time and on-budget delivery.
- Drive Agile / Hybrid methodologies, ensuring sprint planning, backlog prioritization, and release management.
- Maintain executive-level communication and reporting, including program dashboards, risk logs, and financial summaries.
- Collaborate with solution architects, business analysts, and product owners to define requirements and integration strategies.
- Manage stakeholder governance, steering committees, and cross-functional dependencies.
- Implement best practices in PMO governance, change management, and continuous improvement.
- Coordinate across onshore/offshore delivery teams in multi-time-zone environments.
Required Skills & Experience:
- 10 years of project/program management experience in enterprise IT, SaaS, or digital transformation programs.
- Proven experience managing ServiceNow, Salesforce, or cloud platform implementations.
- Strong understanding of ITSM, HRSD, CSM, PPM/SPM, or enterprise service management workflows.
- Expertise in budget management, risk mitigation, and cross-functional leadership.
- Excellent stakeholder communication, presentation, and client engagement skills.
- Experience managing global delivery teams and multi-vendor environments.
- Hands-on experience with Agile, Scrum, Waterfall, or hybrid delivery frameworks.
- Tools: Jira, ServiceNow, MS Project, Smartsheet, Confluence, Excel, Power BI.
- Certifications preferred: PMP, PMI-ACP, SAFe, ITIL, or ServiceNow CIS.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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