What are the responsibilities and job description for the Floating Concierge (Part-Time) position at AMS?
Position Title: Floating Concierge (Part-Time)
Location: Downtown Portland
Pay: $22 per hour
Schedule:
Tuesday and Wednesday, 3:00 pm to 8:00 pm
Saturday, 7:00 am to 12:30 pm
About AMS
Association Management Services (AMS) is a growing HOA management company supporting residential communities throughout the Pacific Northwest. We value reliability, communication, and strong customer service.
About the Role
The Floating Concierge provides front desk and resident support at multiple high-rise residential communities in downtown Portland. This role requires professionalism, flexibility, and strong communication skills.
This position is ideal for someone who enjoys working with people, is comfortable handling phone calls and walk-in requests, and can remain calm in a fast-paced environment.
Key Responsibilities
- Greet residents, guests, vendors, and contractors in a professional manner
- Manage building access and confirm appointments prior to entry
- Answer and route phone calls, emails, and voicemails
- Assist with resident communications using BuildingLink
- Receive, log, and distribute packages
- Escalate resident concerns to property management when appropriate
- Maintain a clean and organized front desk and lobby area
- Use BuildingLink and KeyLink systems for packages, keys, and reservations
- Communicate with residents, managers, maintenance, security, and vendors
- Monitor security cameras and respond to situations as trained
- Follow community rules, procedures, and safety protocols
What Were Looking For
- Strong customer service skills and professional demeanor
- Comfort with frequent phone calls and in-person interaction
- Reliable availability for the listed schedule
- Ability to adapt to different properties
- Basic computer skills and willingness to learn new systems
- Customer service, hospitality, or front desk experience is a plus but not required
Why This Role Matters
Concierges are often the first point of contact for residents and guests. Professionalism and consistency directly impact the resident experience.