Dispatcher/Plumbing Service Coordinator

Position Overview

The Plumbing Dispatcher is a central part of our plumbing service team and plays a direct role in the experience of our customers and field technicians. This position coordinates incoming service requests, schedules and supports technicians, communicates with customers, and helps ensure work is completed efficiently and accurately.

This is not a basic call-taking position. The right person will understand the demands of mechanical service, anticipate what technicians and customers need, and keep multiple priorities moving without losing track of the details. You will work closely with the Plumbing Service Manager, technicians, customers, vendors, and other AMS departments.

This role is ideal for an experienced service coordinator or dispatcher who enjoys solving problems, communicating clearly, and being part of a team that depends on one another to deliver excellent service.

What You’ll Do

·   Receive customer requests for plumbing service by phone, email, and other communication channels and create accurate service calls in the company system.

·   Prioritize and schedule service calls based on urgency, technician availability, geography, customer commitments, and required skill sets.

·   Coordinate daily work with the Plumbing Service Manager, account executives, and technicians to help ensure service calls, planned maintenance, quoted work, and small projects are completed on time.

·   Maintain clear and professional communication with customers regarding scheduling, technician arrival, job status, delays, and next steps.

·   Support technicians with job information, site contacts, purchase orders, materials coordination, and other needs that help them complete work efficiently.

·   Monitor the active schedule throughout the day and make adjustments as conditions change.

·   Review service calls for complete information and follow up on open items, return visits, parts needs, and customer commitments.

·   Coordinate with estimating, sales, accounting, and other AMS departments when service work requires additional support or follow-through.

·   Maintain positive working relationships with customers, technicians, vendors, managers, and coworkers.

·   Help resolve customer concerns promptly and escalate issues when management support is needed.

·   Maintain accurate records, notes, and documentation within company systems.

What Makes AMS Different

·   A team-based environment where coordinators, technicians, managers, and support departments work together.

·   Stable, year-round commercial service work across a wide range of facilities and customers.

·   Experienced field and operations leadership that understands the demands of service work.

·   Modern systems and technology used to manage scheduling, communication, documentation, and customer service.

·   Opportunities to expand your knowledge of commercial plumbing systems and service operations.

·   A company that values accountability, follow-through, professional communication, and long-term employee development.

Required Qualifications

·   Minimum of three years of service coordination, dispatching, or closely related experience.

·   Experience in plumbing, HVAC, mechanical service, construction, facilities, or another field-service environment strongly preferred.

·   Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

·   Clear and professional verbal and written communication skills.

·   Strong customer-service skills and the ability to remain composed when handling urgent requests or changing conditions.

·   Comfort working with technicians, managers, customers, vendors, and internal support teams.

·   Proficiency with Microsoft Office and the ability to learn dispatching, service-management, and purchasing software.

·   High school diploma or GED.

Preferred Experience

·   Commercial plumbing service coordination or dispatching.

·   Scheduling field technicians across multiple customer locations.

·   Working knowledge of plumbing service terminology, equipment, and common repair needs.

·   Purchase-order creation, material coordination, and vendor communication.

·   Experience with service-management, CRM, ERP, or dispatching software.

·   Experience supporting planned maintenance, quoted repairs, and small service projects.

American Mechanical Services (AMS) is a commercial HVAC, plumbing, and building automation company built on long-term relationships, technical expertise, and doing the work the right way. We serve commercial, industrial, healthcare, education, multi-family, and institutional customers throughout Colorado, helping them keep their facilities operating safely and efficiently.

Our teams specialize in service, retrofit, and maintenance of complex mechanical systems. By combining experienced technicians with modern technology and a commitment to continuous improvement, we deliver practical solutions that create long-term value for our customers.

AMS has operated continuously under predecessor companies since 1980. Today, we continue to invest in our employees, our technology, and our customers while remaining committed to building careers—not simply filling positions.