What are the responsibilities and job description for the Dispatcher/Operations Manager position at AMS Couriers?
Looking for the special individual who likes to be busy and thrives in a fast tempo environment. Can maintain a positive attitude through challenging situations.
Responsibilities:
- Oversee and manage the daily operations of the dispatch department
- Coordinate and schedule transportation activities, ensuring timely delivery of goods
- Utilize Xcelerator Transportation Management system to optimize routes and track shipments
- Monitor and maintain accurate records of all transportation activities through Xcelerator
- Communicate with drivers, customers, and other stakeholders to ensure smooth operations
- Resolve any issues or delays in transportation, taking appropriate action as needed
- Collaborate with other departments to streamline processes and improve efficiency
- Train and supervise dispatch staff, providing guidance and support as needed
Requirements:
- Excellent and professional communication skill required - written and oral.
- Experience in transportation management or a similar role, a plus
- Good email management skills.
- Familiarity with phone systems and other relevant software based communications systems
- Knowledge of fleet management principles and practices, a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Attention to detail and accuracy in data entry and record keeping
- Ability to work under pressure and meet tight deadlines
- Experience with cloud dispatch systems - Xcelerator experience is a plus
If you are a highly organized individual , we encourage you to apply for the position of Dispatch Manager. As part of our team, you will play a crucial role in ensuring the efficient movement of goods and maintaining high levels of customer satisfaction.
The successful candidate who proves their ability to take a leadership role in this position will be eligible for pay increases and bonuses.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $22 - $26