What are the responsibilities and job description for the Dispatcher I position at Amrize?
We’re seeking a Dispatcher I who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.
Job Title: Dispatcher I | Req ID: 18047 | HR Contact: Fredric Victor THOMPSON | Location: Costilla Office CO
About The Role
Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT andother regulatory requirements. Develop current customer base
What You'll Accomplish
Education: High School Diploma or Equivalent
Field of Study Preferred: Dispatch, Logistics, Customer Service experience,
Required Work Experience: Ability to develop strong professional partnerships and communication with business partners (Plant Management, Sales, Quality and other Dispatchers)
Additional Requirements
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Title: Dispatcher I | Req ID: 18047 | HR Contact: Fredric Victor THOMPSON | Location: Costilla Office CO
About The Role
Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT andother regulatory requirements. Develop current customer base
What You'll Accomplish
- Safety:Personally promote the Core value of Zero Accidents & Incidents to all operations. Actively engage with customers, haulers and weigh masters to reinforce safe behaviors. Actively participate and assist with annual Transportation Safety Initiatives for haulers
- Behavior & Attitude: Demonstrate a dynamic professional and positive problem solving attitude. Maintain professional and frequent communication with Leadership, Plant Personnel, Quality and Sales teams
- Inventory Management: Identify substitute products, operating hour adjustments, and service opportunities across site portfolio
- Logistics: Coordinate directly with customers and contracted haulers; Choose best haul solution for each order. Maintain productive and professional relationships with haulers . Utilize, maintain and update hauler directory.Attract new haulers to ensure division has access to the adequate number of trucks. Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities. Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks). Process the documentation that accompanies the movement of freight
- OrderTaking & Customer Service: Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution. Ask for additional business from customers and provide leads to sales for potential new opportunities. Enter complete/accurate customer order details into information systems.
- Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team. Communicate with Sales, Operations, and contracted haul companies .Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
- Systems & Processes (may be responsible for): Track various scale information and producing reports to provide metrics, identify areas of improvement and trends.
Education: High School Diploma or Equivalent
Field of Study Preferred: Dispatch, Logistics, Customer Service experience,
Required Work Experience: Ability to develop strong professional partnerships and communication with business partners (Plant Management, Sales, Quality and other Dispatchers)
Additional Requirements
- Ability to multi-task
- Ability to work different shifts
- Excellent verbal and written skills
- Excellent computer skills MS Office, Spreadsheets, PowerPoint
- Experience with Dispatch software
- Must maintain a valid driver’s license
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Salary : $50,000 - $65,000