Warranty Technician

About AMPURE 

Charge Forward: Powering the Future of Sustainable Mobility  

More than just a leading provider of innovative charging solutions, Ampure Charging Systems isn't just building EV chargers, we're pioneering the sustainable mobility revolution. Since the world's first modern electric car, our tech has been at the forefront, and today we're a top 100 global automotive supplier with a commanding 41% market share.  

Our pioneering spirit continues to guide us as we develop charging solutions for a diverse range of applications. We offer a comprehensive portfolio of products for on-road electric vehicles, as well as industrial workhorses like forklifts to airport ground support equipment. Renowned for safety, efficiency, and extending battery life, our chargers pave the way for a climate-neutral mobility of the future.  

Roles and Responsibilities:  

• Conduct OEM returned parts analysis according to Ampure and OEM standards to assure on time and accurate results, focusing on Stage 1. Track and communicate results as required. 
• Maintain warranty claims database coding to facilitate subject analysis. 
• Aftermarket product and repackage cordsets as need. Keep raw material inventory levels and repackaging traceability
• Support Warranty Engineer to track implementation of established corrective actions and Plant Warranty Risk Assessment (program history).
• Maintain MRB area, equipment and inventory to Ampure WPS requirements.
• Assess internal audit plant and regional Ampure Warranty Management and WPS compliance annually. Report results and corrective actions to management.
• Support with available warranty data root cause analysis and action plan development with plant program teams for OEM meetings as required. Propose potential solutions as appropriate 
• Conduct duties according to One Ampure principles and values. 
• Comply to applicable BICS, Customer and Ampure standards during performance of duties. 
• Escalate to direct line management as appropriate any obstacles to achieving OEM and Ampure quality and warranty targets. 

Required Skills:  

• BS degree or 1-year minimum equivalent workplace experience. Electrical engineering degree preferred. 
• 1-year automotive warranty field analysis experience preferred. 
• Advanced knowledge of MS Excel, PowerPoint. Statistical software desirable. 
• Advanced verbal and written communication skills. 2nd language fluency preferred.  

Compensation & Benefits:

• Health, Dental, and Vision insurance to ensure you and your family's health needs are met.  
• Short-Term and Long-Term Disability (STD, LTD) insurance.  
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for additional financial flexibility. 
• 401K Retirement Plan to help you plan for a secure future.  
• Flexible PTO Policy, allowing you to recharge and spend time with loved ones.  
• IDEA Program encouraging innovation and continuous improvement.  
• Hands-on work environment for collaboration   
• Referral Bonus Program incentivizing employees to bring talented individuals into our organization.