What are the responsibilities and job description for the W2 or Fulltime - Sr Infrastructure Technical Writer in Berkeley Heights, NJ/Alpharetta, GA position at Ampstek?
Role: Sr Infrastructure Technical Writer
Location: Berkeley Heights, NJ / Alpharetta, GA (Onsite)
Job Type: Contract
Job Description:
• Research, analyze, and document requirements for new infrastructure environment builds, including on-premises data center and cloud-based solutions.
• Perform independent research on proposed infrastructure architectures, systems, and hardware components to ensure accurate technical documentation.
• Develop and maintain detailed Microsoft Visio diagrams illustrating transaction flows, network connectivity, and configurable infrastructure components.
• Partner with project managers to define documentation strategies, timelines, and project deliverables.
• Collaborate with cross-functional engineering teams, including Windows, Unix/Linux, Cloud, Network, Security, SQL Database, and Monitoring teams, to gather technical information required for documentation.
• Create, publish, and maintain comprehensive documentation for infrastructure projects, including:
o Online HTML knowledge articles for Global Operations Support teams using the ServicePoint Knowledge Management System.
o Infrastructure reference guides for Platform Engineering using Microsoft Word.
• Conduct virtual WebEx knowledge transfer sessions to Operations Support teams upon project completion.
• Serve as an active member of a centralized documentation team by participating in peer reviews, mentoring team members, and contributing to documentation standards and best practices.
Documentation Formats:
• Online Knowledge Base Articles
• Printed Infrastructure Reference Guides
Qualifications:
• Bachelor's degree in Computer Science, English, Technical Writing, or a related field preferred.
• Minimum of 10 years of experience creating technical documentation, preferably supporting infrastructure, systems, hardware, or data center environments.
• Strong understanding of server infrastructure, network communication protocols, firewall security, system and application monitoring, and WAN/LAN environments.
• Advanced proficiency in Microsoft Visio for creating technical diagrams.
• Excellent written and verbal communication skills with the ability to work closely with infrastructure engineers and translate complex technical concepts into clear documentation.
• Strong organizational, analytical, and time management skills with the ability to manage multiple projects under tight deadlines.
• Self-motivated professional capable of independently managing documentation projects with minimal supervision.
• Demonstrated ability to research emerging technologies and produce high-quality technical documentation.
• Experience planning and hosting WebEx meetings, including large presentation sessions and collaborative technical discussions.
• Knowledge of documentation standards, processes, and continuous improvement practices.
• Experience with the ServiceNow Knowledge Base module is highly desirable.
Required Tools & Technologies (Priority Order):
1. Microsoft Visio
2. Microsoft Word
3. HTML/XML Authoring Tools
4. Adobe Acrobat
5. Microsoft SharePoint
6. Microsoft Excel
7. Microsoft PowerPoint
Thanks & Regards
Himanshu Verma | Recruiter – US Staffing
Email: Himanshu.v@ampstek.com | Desk: (609)-527-8914
LinkedIn: https://www.linkedin.com/in/hv2026/
Ampstek LLC – Global IT Partner | www.ampstek.com