What are the responsibilities and job description for the Senior Consultant – SSPA Escalations Specialist position at Ampstek?
Role: Senior Consultant – SSPA Escalations Specialist
Location: Bellevue, WA (Remote will work)
Job Type: Contract
About the Role
We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities
• Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs.
• Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times.
• Conduct quality checks and provide refresher training to team members as needed.
• Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI).
• Maintain and exceed SLA and KPI targets consistently.
• Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience
• Graduate in any stream with 4 years of relevant experience in program/project/stakeholder/user management and handling escalations.
• Experience in customer support and ticket management preferred.
• Preferred certifications: CIPP or CISSP.
• Strong analytical, logical, and problem-solving skills with proven customer-facing experience.
• Ability to collaborate effectively with international, cross-functional teams
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone: 609-360-2642
Rakesh.pathak@ampstek.com| www.ampstek.com
https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/