What are the responsibilities and job description for the Lead AV Technician position at Amplify People?
Company Overview
We’re partnering with a South Florida-based integrator that uniquely combines custom AV installation with IT services for both residential and commercial clients. This owner-operated business originally launched as an IT solutions provider and has expanded into home automation, structured cabling, access control, and Control4 programming. Clients benefit from a one-stop-shop approach, receiving everything from wireless networking and camera systems to Office 365 administration and server management. As demand grows, this team is seeking a Lead AV Technician.
Why Join Us?
- Be more than a number – work directly with the owners in a close-knit, collaborative team
- Flexibility and autonomy – enjoy a mix of fieldwork and remote troubleshooting; manage your day without micromanagement
- Supportive, growth-minded culture – ideal for candidates who love to keep learning and expanding their technical skills
- Cross-training in IT and AV – get exposure to both residential and commercial environments across multiple technologies
- Direct impact – your work helps reduce subcontracting, streamline job completion, and strengthen long-term client relationships
- Tools to succeed – company vehicle, laptop, iPad, phone, and gas/expense card provided
- No side hustle policy – this is a full-time opportunity to grow within a focused and professional environment
Job Overview
You’ll take charge of field operations, lead jobsite execution, and serve as the key bridge between techs and the leadership team. Projects span everything from Control4 installs and rack builds to network deployment, server configuration, and client education. You’ll have real ownership of your work, with a high level of trust and the autonomy to solve challenges as they arise.
Key Responsibilities
- Lead onsite AV installations across residential and commercial projects (Control4, structured cabling, surveillance, audio, etc.)
- Supervise subcontractors or internal team members on multi-day projects
- Build clean, organized AV racks and document work thoroughly using Jobber and MS Teams
- Report site progress, materials, and scheduling updates clearly and consistently
- Respond to service tickets and customer support issues (some handled remotely)
- Take ownership of installations from start to finish, ensuring follow-ups and completion
- Maintain high standards of professionalism with clients and team members
- Uphold company values by demonstrating initiative, communication, and quality workmanship
Qualifications
- 3 years of AV installation experience, ideally in a lead or supervisory capacity
- Proficient in Control4; additional experience with Lutron, Savant, or similar is a plus
- Familiarity with Microsoft Office 365 environments and general server administration (training provided if needed)
- Highly independent, resourceful, and comfortable making decisions in the field
- Must bring your own tools (e.g., drill, tester, hand tools); ladders and large equipment provided
- Clean driving record and comfort using a company-provided take-home vehicle
- Strong communication and documentation habits
- No freelance or side AV work—this is a full-time, committed team role
Benefits
- Company vehicle (take-home), gas card, iPad, phone, and laptop provided
- Weekly team syncs and strong internal communication culture
- Reimbursement for training and certifications
- Employer pays 50% of a private health
- Potential for bonus opportunities based on referrals or project success