What are the responsibilities and job description for the Entry Level Customer Retention Associate position at Amplify Insights?
Entry Level Customer Retention Associate
Looking to get your foot in the door?
Looking for a career?
Looking to put your customer service skills to use?
Look no further…
Amplify is hiring an Entry Level Customer Retention Associate to support our clients and customers. This position is entry level because we want to find someone with strong customer service skills we can build into a management role as the company continues to expand.
The ideal candidate is competitive, ambitious, and eager in their pursuit of excellence and career growth. Through hard work, dedication and commitment this entry level position can and will turn into a role with more responsibilities and higher pay.
Daily responsibilities:
Handles all customer inquiries and follow up
Effective presentation and negotiation skills to present our clients'
Obsessed with creating great experiences for our clients
Contact the client to resolve routine matters
Uses established protocols for reporting client concerns and solutions as needed
Understand the importance of Quality Service and how it is measured
What we are looking for:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Strong (verbal and written) communication skills with an ability to build relationships
The ability to apply creative problem-solving techniques to situations using sound business judgment
Energetic, conscientious, diligent and a career oriented mindset
Strong work ethic and moral compass
What Amplify’s team members experience:
Encouragement to contribute ideas and insights
Numerous bonus opportunities
Generous 401(k) matching
Celebrations! - We hit our goals and reward our teams
Birthdays are always a cause for celebration
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Scottsdale, AZ 85260 (Required)
Work Location: In person
Salary : $55,000 - $65,000