What are the responsibilities and job description for the Community Health & Resource Navigator position at AMPLIFY HEALTH?
About Amplify Health
Amplify Health is a comprehensive health care organization dedicated to improving the health and well-being of the communities we serve. Through integrated, whole-person care, we provide a wide range of services, including primary care, pediatrics, dental care, behavioral health, nutrition services, 340B pharmacy, mobile health, care management, and more.
Our team is united by a shared mission:
To deliver quality, compassionate primary health care—every patient, every time—in response to the needs of our communities.
At Amplify Health, we believe great care begins with great people. We foster a collaborative, inclusive workplace where every team member is empowered to make a meaningful difference. Guided by our core values of Innovation, Impact, and Integrity, we continuously seek better ways to care for our patients, support one another, and strengthen the communities we serve.
Benefits Offered:
- Company paid Medical premiums for Employee and two dependents.
- Dental, and Vision insurance
- 17.5 PTO days accrued Paid holidays
- 401(k) plan company match
- All employees receive their Birthday Off
- Eligible for National Corpse Loan Repayment Program
Why Choose Amplify Health?
Choosing where you build your career is about more than finding a job, it's about finding purpose.
At Amplify Health, you'll join an organization that is growing, evolving, and investing in the future of community health. Our employees have opportunities to collaborate across disciplines, embrace innovation, and make a lasting impact on the lives of more than 25,000 patients throughout Wake and Franklin counties.
Our locations throughout Raleigh, Cary, Wake Forest, Holly Springs, Apex, Fuquay-Varina, and surrounding communities allow you to build a rewarding career while enjoying everything the Triangle has to offer. Ideally situated between the Blue Ridge Mountains and the Atlantic coast, the Triangle consistently ranks among the nation's best places to live and work, offering a thriving economy, outstanding schools, diverse neighborhoods, world-class universities, exceptional dining, arts, entertainment, and endless outdoor recreation.
Whether you're just beginning your career or looking for your next opportunity, Amplify Health offers a workplace where you can grow professionally while making a meaningful difference every day.
Position Summary
The Community Health & Resource Navigator is a patient-facing role for someone who enjoys building relationships and supporting people in person. Drawing on experience in social services, human services, community programs, advocacy, or a related field, the Navigator helps patients and families understand their options and take practical next steps toward accessing health care, social services, and community resources. The Navigator meets with patients to learn what support they are seeking, explain available options in plain language, and help them build confidence navigating systems. The role emphasizes personal connection, patient choice, and self-advocacy.
Essential Responsibilities
Patient-Facing Navigation and Support
- Meet with patients and families in person, when possible, and build trusting relationships through respectful, compassionate, and culturally responsive conversations.
- Listen to patients’ concerns and help them identify the support or information they need.
- Explain how to access health care, insurance, social services, public benefits, and community programs.
- Help patients understand referrals, prepare for appointments, use patient portals, and determine what steps to take next.
- Connect patients with appropriate community resources and explain how to contact or apply for services.
- Use plain-language communication, teach-back, and other supportive approaches to help patients understand their options.
- Encourage patients to make their own informed choices and strengthen their confidence in advocating for themselves.
- Help patients identify practical barriers—such as transportation, cost, language, or difficulty understanding a process—and explore possible next steps with them.
- Follow up with patients, as appropriate, to ask whether they were able to access a resource or whether they need help understanding what to do next.
- Maintain professional, supportive relationships while respecting patients’ independence, privacy, and personal decisions.
Patient Experience
- Help patients feel welcomed, heard, and respected when seeking assistance.
- Adapt communication to patients’ language, needs, and level of familiarity with health and social service systems.
- Share patient feedback with a supervisor or appropriate team when a recurring barrier or confusing process affects patients’ ability to get support.
- Partner with other staff as needed to help patients access appropriate assistance, while keeping the Navigator’s role focused on direct patient support.
Documentation
- Complete brief and timely documentation of patient interactions, resources discussed, and follow-up needs in accordance with organizational policies.
- Maintain confidentiality and follow applicable health center procedures.
Qualifications Required
- Experience supporting individuals, families, or communities through social services, human services, education, community programs, advocacy, or a related field.
- Ability to build trusting relationships with people from diverse backgrounds.
- Strong listening, communication, organization, and problem-solving skills.
- Compassionate, patient-centered approach and comfort working directly with people.
- Ability and willingness to learn health care and social service systems, relevant technology, and documentation practices.
- Ability to maintain confidentiality and follow organizational policies.
Education
A high school diploma, associate degree, bachelor’s degree, or an equivalent combination of education and relevant life or work experience may be considered.
Preferred, but not required
- Experience in social services, community outreach, patient advocacy, resource navigation, or a related area.
- Experience helping people access public benefits or community-based services.
- Healthcare, public health, behavioral health, or patient-navigation experience.
- Bilingual or multilingual skills.
- Familiarity with electronic health records or other computer-based documentation systems.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.
Full time, Mon - Fri or weekends 40 hrs/week 8am - 5pm (varies)
8 hours per day excluding lunch