What are the responsibilities and job description for the Supply Chain Sr. Specialist position at Amplifon?
We are seeking a Supply Chain Sr. Specialist who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon’s recognition as a “Top Employer 2026” across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose – helping people rediscover all the emotions of sound – and the success employees can experience here.
As a Supply Chain Sr. Specialist you will serve as the dedicated Supply Chain partner to the Miracle-Ear Retail business unit, reporting to the Miracle-Ear Retail General Manager. In this role, you will coordinate end‑to‑end supply chain activities including demand planning, inventory management, logistics operations, and store support, ensuring service levels are met or exceeded.
Key Responsibilities:
- Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations.
- Build strong relationships with key stakeholders including third-party logistics providers, transportation partners, store operations, and internal cross-functional teams to drive best-in-class supply chain performance.
- Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy.
- Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels.
- Manage product return flows, ensuring sustainable, simple, and efficient processes for stores.
Qualifications in this role include, but are not limited to:
Bachelor’ s degree in Supply Chain, Engineering, Economics, or other quantitative fields
5 years of supply chain experience
Retail experience required; medical device industry experience a plus
Strong demand planning, forecasting, and S&OP expertise
Experience managing third‑party logistics providers (3PLs)
Proficiency with CRM systems (Sycle preferred) and advanced Excel skills
PowerBI proficiency, with the ability to interpret reports and dashboards
Strong analytical and problem‑solving capabilities, with a business‑oriented mindset
Preferred Experience and Skills:
Project management experience.
Strategic thinking with strong execution capabilities.
Excellent communication, stakeholder management, and influence skills.
Ability to work effectively across multicultural environments.
High bias for action and continuous improvement mindset.
Strong leadership presence and capability to drive results through others.
Benefits Offered:
Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
Tuition reimbursement and Employee assistance program for employees & family
Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.
Additional specialized training for career development
About Us:
Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 25 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Amplifon Canada and Miracle-Ear, our retail hearing care divisions, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being.
Miracle-Ear has been in business for over 75 years and is a leader in providing innovative hearing solutions that improve lives, relationships, and communities. Based in Waco, Texas, we operate in over 1,500 franchised and corporate-owned retail clinics in all 50 U.S. states. Across our back-office support teams and licensed and trained hearing care professionals in our stores, we’re committed to connecting customers to the world of sound around them. Join us and make the switch to an impactful career.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
#MiracleEar #AmpUpYourCareer