What are the responsibilities and job description for the Customer Success Manager (Remote) position at Amplified industries?
About the Job
Customer Success Manager at Amplified Industries
Amplified delivers IoT sensors and AI-driven monitoring for onshore oil and gas infrastructure pump jacks, gas lifts, plunger lifts, tanks, and wells giving operators real-time visibility and predictive insight that reduces downtime, optimizes operations and protects production.
We deliver undeniable value: providing greater visibility and remote automation, optimization of wells, boosting equipment reliability, delivering immediate ROI, and driving best-in-class customer satisfaction scores.
The Customer Success team drives retention and expansion at Amplified Industries, ensuring operators realize the full value of their investment, deepening adoption across accounts, and strengthening relationships with our current customers.
What You'll Do
As a Customer Success Manager, you will be responsible for driving usage, adoption, and satisfaction of our advanced IoT sensor and AI-driven monitoring solutions across a portfolio of onshore oil and gas accounts.
Your role involves leveraging your technical expertise to help customers optimize wells, ensuring they're getting full value from Amplified's monitoring and remote well control solutions, and serving as their trusted advisor and technical point of contact.
REQUIREMENTS
- Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or a related field.
- 1-3 years of experience in petroleum engineering, with field experience as a production foreman, production engineer, etc.
- Strong industry credibility and technical acumen with the ability to understand and communicate the value of Amplified's solutions to production and operations teams.
- Strong working knowledge of onshore wellsite equipment and operations, including artificial lift systems.
- Ability to travel as needed to meet with customers, including visits to active well sites.
BONUS POINTS
- Prior experience in oilfield operations, production engineering, or automation.
- Experience with SCADA systems, remote well control, pump-off controllers, or predictive maintenance technologies.
Compensation & Benefits
- Industry-Leading Base Salary & Bonus
- High Percentage of Team Exceeding Retention/Adoption Targets
- Premium Medical, Dental, and Vision Coverage
- Unlimited PTO