Senior Implementations Analyst

Overview

The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive and Relationship Management teams.

The Senior Implementations Analyst serves as a technical and analytical bridge between our clients (banks/credit unions), implementations managers, and internal engineering teams. This role is responsible for ensuring the successful technical execution and launch of our cardholder rewards and loyalty programs. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication.

This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support. Responsible for providing a high level of client and internal customer service while juggling numerous tasks. They act as an escalation point, assist with troubleshooting and issue resolution.

Responsibilities

• Technical Configuration and System Setup: Independently perform hands-on configuration of proprietary rewards management software
• Data Analysis and Validation: Review client-provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process.
• Client Technical Liaison: Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice-versa.
• Implementation Launch Management: Own the technical execution of rewards program launches
• Technical Requirements Documentation: Document technical requirements, processes, and configuration specifics related to client implementation projects
• Lead client-facing technical discussions to support implementations and troubleshooting
• Identify areas for improvement and development of actions plans, training and process documentation
• Analyze incoming projects and tickets and act as department liaison
  
  

Essential Skills And Experience

• Bachelor’s degree or equivalent in relevant work experience
• Minimum 5 years business analyst experience preferably within payments
• Practical applications of SQL, Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs
  
  

Preferred Skills And Experience

• Experience in card payments and/or card issuing
• Proficient, practical SQL expertise applied in real-world implementation, data validation, and troubleshooting scenarios
• Familiarity with systems configuration, basic understanding of programming languages
• Experience or strong interest in using data visualization tools (e.g., Tableau, Power BI) or spreadsheet tools (e.g., advanced Excel) for analysis and reporting.
• Previous Business Analyst experience in a technology-driven, financial services, or client-facing operations environment.
• Ability to analyze files, perform file reviews
• Experience working on projects or assignments that required translating technical specifications into actionable steps.
• Demonstrated ability to create and follow processes and contribute to technical documentation efforts Experience with Salesforce or other CRM systems
  
  

Key Competencies and Attributes

• Learning & Technical Foundation: Possesses a foundational understanding of data analysis and systems and demonstrates a strong willingness to rapidly acquire subject-matter expertise regarding rewards platforms, proprietary systems, and technical concepts (ETL, SSO).
• Execution & Detail Orientation: Demonstrates strict adherence to detail and strong organizational skills when executing configuration tasks and performing data validation to minimize errors.
• Analytical Curiosity & Problem Solving: Exhibits critical thinking and a desire to learn problem resolution techniques, particularly in using SQL queries to support data-related troubleshooting.
• Communication & Collaboration: Maintains effective written and verbal communication for internal team updates and documentation. Functions as a flexible and supportive collaborator, taking direction and contributing actively to team goals and project execution.
• Time Management & Discipline: Focuses on planning and scheduling skills to manage time effectively and prioritize assigned tasks, supporting project management discipline principles within a structured implementation timeline.
  
  

Travel: Occasional out-of-area and overnight travel may be expected

Work Arrangement

• Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
• National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.
  
  

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $95,000 to $110,000.

About AmpliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do .

Benefits and Perks

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment
  
  

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.