What are the responsibilities and job description for the Relationship Manager position at ampliFI Loyalty Solutions?
About ampliFI Loyalty Solutions
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a Relationship Manager to join our team.
Summary
As a Relationship Manager you will represent ampliFI Loyalty Solutions to an assigned set of clients. You will be responsible for forming and maintaining connections with those clients. The Relationship Manager will work to support and to ensure client commitments are meet. At ampliFI Loyalty Solutions we strive to preserve relationships and maximize client experiences.
Position Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In charge of day-to-day operations of assigned client/programs.
- Develop client relationships through phone calls and email to strengthen our client relationships.
- Responsible for overall client satisfaction.
- Educate and inform clients about the company’s products, services
- Alert management team of issues or escalations.
- Function as the liaison between clients and operations staff.
- Submits requests for new development work and client projects.
- Identify potential opportunities and inform the sales team.
- Work closely with internal teams to ensure requests are resolved within appropriate timeframes.
- Monitor service delivery to identify areas for improvement and development of action plans.
Competencies
- Customer service experience
- Organization skills and attention to detail
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Planning & scheduling skills
- Problem solver
- Focus on quality
- Project management
- Proactive
- Adaptable and flexible
Work Environment
This job operates in a work from home environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Occasional light lifting is required.
Travel
Occasional out-of-area and overnight travel may be expected and could be up to 25%.
Required Education and Experience
- Bachelor’s Degree or equivalent relevant work experience
- 1-3 years of related experience in financial services industry desired
- 1-3 years of client management experience required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.
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