What are the responsibilities and job description for the Zoho CRM Administrator (Part-Time, Contractor) position at Amplifi?
About Amplifi
Amplifi, a non-profit organization, co-designs technology tools to simplify the complex process of connecting people to needed and available resources.
Amplifi grew out of the work of social services agency Imagine LA, which for nearly two decades, sought to end family homelessness and poverty via its innovative Family Mentorship & Partnership Model. In 2020, Imagine LA partnered with USC's Center for Social Innovation to better understand the complex landscape of public benefits. Out of this research, the Benefit Navigator was born - a trusted online tool to empower caseworkers and families to open pathways to lasting economic mobility.
In mid 2025 Imagine LA became Amplifi and works with service organizations, cities, counties, states and disaster response agencies to deploy human-centered technology that connects people to life-saving, poverty-busting resources.
About the Role
We are seeking a part-time Zoho CRM Administrator contractor. Your focus will be on configuration, process design, and data quality. You’ll work closely with the Operations, Sales, Product, and Software Engineering teams to ensure our CRM supports efficient user workflows, great customer experiences, accurate tracking, and clear reporting. This is an opportunity to shape and build critical systems and processes for a fast-growing SaaS company while also having a positive impact on people navigating public benefits.
Key Responsibilities
- Configure and maintain Zoho CRM modules, fields, layouts, workflows, assignment rules, and user profiles.
- Establish and enforce data-entry standards, perform regular audits, deduplication, and cleanup to maintain high data quality.
- Collaborate with Ops, Sales, and Product teams to gather requirements and translate them into CRM processes.
- Partner with Software Engineering team to support the integration of CRM and the Benefit Navigator application.
- Provide user training, documentation, and ongoing support to ensure effective CRM usage.
- Manage system user roles, permissions, security settings, and access control.
- Monitor system performance, identify inefficiencies or bottlenecks, and recommend improvements.
Skills & Qualifications
- 2–4 years of hands-on experience administering Zoho CRM (preferably in a company offering a SaaS product).
- Strong understanding of CRM best practices and data governance.
- Able to define and enforce data-quality processes (validation rules, deduping, import strategy).
- Good working knowledge of Zoho CRM configuration (modules, layouts, workflows) and basic automation.
- Excellent communication and training skills.
Compensation and Location
This is a part-time (10-20 hours / week) contract role. The compensation for this work is $50 / hour. The work is largely remote, however, there are in-person meetings it would be ideal to attend in person in Los Angeles 1-2 times / month.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their interest in and fit for the role. Please send your resume and cover letter to karen@amplifi.org.
Amplifi is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Salary : $50