What are the responsibilities and job description for the Technical Support Representative position at Amplex Internet?
Are you someone who enjoys helping people, solving problems, and providing great customer service? Interested in technology and looking to build a career with a growing telecommunications company? Amplex is seeking a motivated Technical Support Representative to join our team!
In this role, you’ll help customers troubleshoot internet, phone, and technology-related issues while developing valuable technical skills and gaining experience in the telecommunications industry. We’re looking for someone with strong communication skills, a positive attitude, and a willingness to learn. If you enjoy working with people and finding solutions, apply today!
Your Role
- Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions
- Troubleshoot and resolve internet, software, hardware, and service-related issues
- Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
- Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
- Deliver an exceptional customer experience by providing timely, professional, and effective support.
- Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs
- Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration
Schedule & Pay
- In office position, NO remote opportunity.
- 90 day training schedule: Monday through Friday | 9:00 AM – 5:00 PM
- Official schedule after training period: Monday through Friday | 11:00 AM – 7:00 PM
- Starting pay: $19/hour, paid bi-weekly
Benefits (available after 90 days of employment):
- $250 sign on bonus after a successful 90 days of employment!
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Clothing/boot allowance
- Free Amplex internet service (if in coverage area)
- On-the-job training
- Work-life balance
Experience/Qualifications
- High school diploma or equivalent required.
- Proven experience in a help desk or technical support role is preferred.
- Knowledge of computer management and desktop support.
- Familiarity with computers, networks, and streaming services.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team.
- Experience using ticketing systems is a plus.
Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!
**We will not accept phone calls regarding application status.**
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you located within commuting distance to Luckey, OH?
- This position is NON remote. Are you comfortable working in an in-office setting?
- This position is Monday-Friday from 11am-7pm after the initial 90 day training schedule of Monday-Friday from 9am-5pm. Are you comfortable working that shift?
Work Location: In person
Salary : $19