Operations Manager

Job Title: Operations Manager
Location: Endicott, NY

Position Summary:
We are seeking an experienced Operations Manager to lead strategic and day-to-day operations for our growing e-commerce and distribution business. This role oversees cross-functional areas including sales, warehouse operations, customer service, inventory management, and technology systems. The ideal candidate is a hands-on leader with strong business acumen, operational expertise, and a proven track record of driving results.

Key Responsibilities:

Strategic & Operational Leadership

• Lead the business unit strategy, planning, and daily operations to ensure alignment with overall goals.
• Own the end-to-end customer process —from order to fulfillment to post-sale support
• Define and monitor key performance indicators (KPIs) to optimize supplier performance, and customer satisfaction.
• Develop and manage budgets, staffing plans, and performance objectives to drive operational success.

Operations & Process Improvement

• Oversee daily operations across sales, purchasing, warehouse, call center, and planning
• Drive inventory accuracy, supplier performance, fulfillment speed, and cost-efficiency
• Launch and optimize promotions, newsletters, and digital marketing efforts
• Ensure process discipline, quality control, and system integration across departments

Team Leadership & Development

• Manage and coach cross-functional teams; promote accountability and high performance
• Implement cross-training programs and support employee growth and engagement

Contract & Vendor Management

• Collaborate with legal on contracts, NDAs, and service agreements
• Negotiate favorable vendor terms and manage supplier performance
• Ensure compliance with company policies and mitigate legal/financial risks

Technology & Systems

• Oversee the use and enhancement of Microsoft Dynamics GP and integrated systems (EDI, shipping, tax tools)
• Partner with IT to lead upgrades, troubleshoot issues, and implement system improvements

Global Supply Chain Oversight

• Manage international supplier relationships, with a focus on cost, product quality and on-time delivery.
• Coordinate product updates and operational requirements across global teams to ensure alignment and seamless execution.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• 5–7 years of operations, business, or e-commerce leadership
• Strong understanding of e-commerce operations, distribution/logistics, and customer experience strategy
• Proven ability to lead cross functional teams and drive results in a fast-paced environment.
• Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software
• Excellent problem-solving, vendor negotiation, and contract management abilities
• Experience collaborating with legal teams on contracts, compliance and risk management.

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States.

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.

Salary : $90,000 - $120,000