What are the responsibilities and job description for the IT Helpdesk Engineer position at Amperity?
At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.
We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.
Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.
With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.
The Role
Reporting to the IT Manager, the IT Helpdesk Engineer is based in our Seattle, WA office and will be an important part of ensuring that Amperity employees have the support needed in the day-to-day use of technology around the office. To cover these in-office needs, this role requires five days per week on-site. You will answer questions and resolve office and technical issues through an IT ticketing system with enthusiasm. You will assist with computer hardware and software, including printing, installation, office products, and electronic messaging, AV room troubleshooting and maintenance, and AV conference support. The individual will effectively multitask and manage priorities in a fast-paced setting. Strong background in troubleshooting and customer service, as well as excellent communication skills, are necessary.
Interesting Problems
Seattle, WA
This is an in-office role that requires 5 days per week in the Seattle Headquarters.
Compensation
Base Salary: $66,000-$90,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.
Cash Incentives: Cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
Benefits
We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.
Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.
With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.
The Role
Reporting to the IT Manager, the IT Helpdesk Engineer is based in our Seattle, WA office and will be an important part of ensuring that Amperity employees have the support needed in the day-to-day use of technology around the office. To cover these in-office needs, this role requires five days per week on-site. You will answer questions and resolve office and technical issues through an IT ticketing system with enthusiasm. You will assist with computer hardware and software, including printing, installation, office products, and electronic messaging, AV room troubleshooting and maintenance, and AV conference support. The individual will effectively multitask and manage priorities in a fast-paced setting. Strong background in troubleshooting and customer service, as well as excellent communication skills, are necessary.
Interesting Problems
- IT Support Tickets, including hardware, software, audio, and video issues
- New employee onboarding & hardware assistance
- Computer provisioning and re-provisioning
- Management of computers using MDM software (ABM and Addigy or similar, ie, Jamf, Kandji, Workspace One)
- Administration of IAM and SaaS tools (Okta, Slack, G-Suite, Zoom, Atlassian Suite, etc.)
- White glove support for executives and C Suite
- AV meeting support and delivery
- Support conference-room tools and devices (TV and communication devices)
- Management of IT supplies and new orders
- Troubleshooting and configuration of printers and scanners
- Support of Meraki networks, including troubleshooting and issue escalation
- Equipment procurement and hardware inventory tracking
- Creation of internal and user-facing documentation
- Minimum of 2 years working in the IT field
- Managed macOS using MDM and participated in effective hardware inventory tracking.
- Experience with supporting Okta and other SaaS tools (such as G Suite, Zoom, Atlassian, etc..
- Comfortable delivering white glove executive support and coordinating with C-Suite team members and executive assistants to deliver on requests.
- Delivered technical and AV support for global meetings, ensuring reliable connectivity and presentation quality for all attendees.
- Directed all aspects of AV/IT hardware support, from initial user-reported issues to advanced troubleshooting and preventative maintenance for conference room and presentation systems.
- Excitement and passion for serving users and meeting their needs
- Enthusiastic about cultivating an exciting in-office atmosphere
- A wide breadth of technical knowledge, with an eagerness to learn and use new technologies
- Comfortable meeting priorities and SLAs
- Passionate and committed to automation and removing friction
- A creative, versatile approach to solving problems with technology - the variety of problems you face will rarely have a well-defined, obvious solution
Seattle, WA
This is an in-office role that requires 5 days per week in the Seattle Headquarters.
Compensation
Base Salary: $66,000-$90,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.
Cash Incentives: Cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
Benefits
We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Salary : $66,000 - $90,000
