Assistant Store Manager

Assistant ManagerAmped Up Fun Factory

Position: Assistant Manager
Employment Type: Full-Time
Reports To: General Manager / Owner

About Amped Up Fun Factory

Amped Up Fun Factory is a high-energy indoor family entertainment center where families come to play, celebrate birthdays, enjoy food, and create unforgettable memories. We are looking for an energetic, dependable, and customer-focused Assistant Manager to help lead our team and keep the facility operating at its best.

The Assistant Manager will play a key role in daily operations, team leadership, customer service, safety, parties and events, admissions, and the Break Room Eatery. This is a hands-on leadership position for someone who enjoys working with people and thrives in a fast-paced environment.

Key Responsibilities

Team Leadership

• Help lead, train, and motivate employees to provide excellent customer service.
• Assist with employee scheduling, breaks, daily assignments, and shift coverage.
• Hold team members accountable to company policies and performance expectations.
• Lead by example with a positive, professional, and energetic attitude.
• Help train new employees on facility procedures, customer service, safety, parties, and food service.
• Address employee concerns and performance issues professionally and report major issues to management.

Daily Operations

• Assist with opening and closing the facility.
• Oversee daily operations when the General Manager or Owner is unavailable.
• Make sure all areas of the facility are clean, organized, stocked, and ready for guests.
• Monitor admission sales, memberships, party bookings, food sales, and other daily activities.
• Assist with cash handling, register procedures, deposits, and end-of-day reporting.
• Monitor inventory and communicate when supplies or products need to be reordered.
• Help maintain a fun, clean, safe, and welcoming environment for every guest.

Customer Service

• Provide outstanding customer service to children, parents, and families.
• Handle customer questions, concerns, complaints, and service recovery professionally.
• Help create a positive experience from the moment guests enter until they leave.
• Assist customers with memberships, admissions, waivers, parties, and general questions.
• Maintain a professional and friendly attitude even during busy periods.

Parties & Events

• Help oversee birthday parties, private events, group events, and special promotions.
• Ensure party rooms are properly prepared before guests arrive.
• Make sure parties stay on schedule and guests receive the service they were promised.
• Assist party hosts and employees when additional support is needed.
• Help resolve party-related issues quickly and professionally.

Safety

• Help maintain a safe environment for children, families, and employees.
• Monitor play areas and ensure employees are following safety procedures.
• Perform routine inspections of attractions and play areas.
• Immediately report damaged equipment, unsafe conditions, or other hazards.
• Follow and enforce all company safety policies and procedures.
• Respond appropriately to accidents, injuries, emergencies, and other incidents.

Break Room Eatery

• Assist with daily food and beverage operations.
• Ensure food is prepared and served according to company standards.
• Monitor food quality, cleanliness, inventory, and proper food-handling procedures.
• Help maintain clean and organized food-service areas.
• Assist with inventory and product restocking.

What We're Looking For

The ideal candidate is someone who:

• Has previous leadership, management, or supervisory experience.
• Enjoys working with children and families.
• Has excellent customer service and communication skills.
• Can confidently lead a team in a busy environment.
• Is dependable, responsible, and willing to take initiative.
• Can multitask and remain calm under pressure.
• Is comfortable making decisions and solving problems.
• Has strong attention to detail.
• Is willing to work evenings, weekends, holidays, and busy event days as needed.
• Is comfortable being on their feet and actively working throughout their shift.
• Understands that this is a hands-on management position, not a desk-only job.

What Success Looks Like

A successful Assistant Manager will help ensure that:

• Guests have an amazing experience every time they visit.
• Employees know what is expected of them and work as a team.
• Parties and events run smoothly and on schedule.
• The facility remains clean, safe, and organized.
• Customers' concerns are handled quickly and professionally.
• Sales and operational goals are supported.
• The team maintains the fun, energetic atmosphere that makes Amped Up Fun Factory different.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods.
• Frequently move throughout a large indoor entertainment facility.
• Lift and carry supplies and equipment as needed.
• Bend, reach, stoop, and perform cleaning and operational tasks.
• Respond quickly to situations occurring throughout the facility.

Why Work at Amped Up Fun Factory?

At Amped Up, no two days are exactly alike. You'll be part of a fast-paced, family-focused environment where your leadership directly impacts our guests' experiences.

If you're energetic, dependable, enjoy leading people, and want to be part of building something exciting from the ground up, we want to meet you!

Apply today to become part of the Amped Up Fun Factory team!

Pay: From $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Management: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $19