What are the responsibilities and job description for the Technical Desktop Assistance position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Technical Desktop Assistance Location: Washington, DC. The Overall Purpose of Position:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
- The purpose of this position is to provide level 1 technical assistance to end-users, as well as remote users, track issues to rectify user issues, document solutions or escalate to other technicians as needed.
Scope Of Work:
The position's Scope of Work include the following:
The position's Scope of Work include the following:
- Provide advance phone/email/walkup support to internal and external users.
- Assist users in connecting to the network remotely.
- Conduct IT training and orientation for new hires.
- Create Active Directory accounts for new users and contractors.
- Troubleshoot advance network issues.
- Help develop desktop support procedures.
- Review Service Desk level 1 escalations for compliance prior to escalation.
- Install and support desktop software applications.
- Preform laptop and desktop installations
- Grant permissions to internally created applications
Experience
- Advanced computer expertise, 6 years required.
- Microsoft Office Application Suite, 6 years required.
- Microsoft Windows 7/8 years' experience required.
- OSX\iOS\Android Experience required.
NOTE: In addition, this is the desired experience.
- Customer service experience.
- Experience installing Windows and Building/Repairing PC's.
- Imaging PC's and preparing them for end users on a Windows domain.
- End user support, 4 years preferred.
- Networking Technologies, 4 years preferred.
- Ticketing Systems 3 years preferred.
- Remote PC Management, 2 years preferred.
- Audio Visual Systems Support, 2 years preferred.
Special skills:
- Advanced computer skills and application software understanding.
- Ability to use ticketing system, Ghost and remote tools.
- Ability to lift equipment up to 50 lbs.
- Preparing and delivering information in a concise and professionally written format.
- Preparing and presenting information to staff in a formal and informal setting.
- Working in teams.
- Developing and/or creating new more effective procedures or approaches to Service Desk issues.
- Analyzing and developing solutions to problems.
- Providing quality and detail oriented technical support.
- Providing timely and high-quality customer service and support to end users.
- Excellent interpersonal and communication skills.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.