What are the responsibilities and job description for the Customer Engagement position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Engagement
Location(s): Owings Mills, MD
Job Description:
This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues. The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues. The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly account aging reports.
Essential Functions:
Job Title: Customer Engagement
Location(s): Owings Mills, MD
Job Description:
This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues. The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues. The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly account aging reports.
Essential Functions:
- 25% Researches and responds by telephone, or in writing to complex patient inquiries regarding billing issues and problems.
- 25% Reviews billing forms for accuracy and completeness before sending to payors.
- 20% Assists in the preparation of monthly billing and accounts receivable reports.
- 15% Assists with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information.
- 10% Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
- 5% Adhere to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding to compliance, integrity, patient privacy and ethical billing practices.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education Level:
- High School Diploma or GED
Experience:
- 3 years experience in a Billing, membership enrollment, member services, claims operations or Finance role.
Preferred Qualifications:
- Proficient in Microsoft Office applications., Advanced
- Provide excellent customer service with a focus on department goals., Advanced
- Works well in environment with firm deadlines; results oriented., Advanced
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
