What are the responsibilities and job description for the Product Return and Compliance Coordinator position at Ampco Pumps Co Inc?
Ampco Pumps is a fast-growing manufacturer of centrifugal pumps, positive displacement pumps and mixing & blending equipment used in the food and dairy industries, desalination, and various chemical and industrial applications.
We are seeking a detail-oriented and proactive Product Return and Compliance Coordinator to support and drive initiatives that enhance customer satisfaction, sustainability and compliance. This role plays a key part in handling the Return Merchandise Authorization (RMA) processes, coordinating sustainability reporting and aligning our operational practices with ISO standards.
Key Responsibilities
- RMA Process Coordination
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- Track product returns and analyze root causes related to manufacturing or design issues.
- Collaborate with production, engineering, and customer service teams to streamline RMA handling.
- Identify trends and recommend solutions to reduce return rates and improve product lifecycle performance.
- Sustainability Reporting
- Collect and compile sustainability data for reporting to corporate.
- Collaborate with relevant departments to support sustainability initiatives and track progress.
- ISO & Compliance Support
- Maintain documentation and be the lead on audits related to ISO 9001 standards.
- Track and support corrective and preventive action plans.
- Ensure compliance with internal policies and external regulations.
- Continuous Improvement Initiatives
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- Identify inefficiencies or gaps in procedures and recommend actionable solutions.
- Standardize processes and maintain work instructions, SOPs, and documentation.
- Support cross-functional initiatives aimed at operational excellence and compliance readiness.
Qualifications
- Bachelor’s degree in Business, Industrial Engineering, or a related field.
- 2 years of experience in RMA processing/returns, compliance, operations, or process improvement roles.
- Familiarity with ISO 9001 standards.
- Strong organizational and documentation skills.
- Proficient in Microsoft office suite and ERP experience.
What You’ll Bring
- A continuous improvement mindset with a passion for operational excellence.
- Attention to detail and an analytical approach to problem-solving.
- Ability to work independently and collaboratively across departments.
- Strong written and verbal communication skills.
We offer a competitive salary with an excellent benefit package including a generous PTO policy, employer paid dental, vision and STD/LTD disability, life insurance and 90% employer paid health insurance, 401k with company match and profit-sharing eligibility after one year of employment.
If you’re passionate about compliance and thrive on driving process improvements, we’d love to hear from you. Take the next step in your career and apply today!
Salary : $55,000 - $65,000
