Patient Care Coordinator

Role Overview

We are seeking a high-performing Patient Care Coordinator (Concierge) to support our Boca Raton and Palm Beach Gardens locations.

This role is designed as an equal balance between elevated patient experience and front-of-house performance. It is ideal for someone who thrives in a high-touch, patient-facing environment while also playing a key role in optimizing scheduling and driving consultation opportunities.

This is not a traditional front desk position. It is a concierge-style role focused on delivering white-glove service, simplifying the patient journey, and ensuring every interaction supports both exceptional experience and practice growth.

The Environment

You’ll be working across two high-performing, fast-paced locations, gaining exposure to different teams, providers, and patient flows.

This dual-location role offers:

• A dynamic and engaging work environment
• The opportunity to deliver a consistent, elevated experience across locations
• Direct impact on patient satisfaction, scheduling efficiency, and consultation conversion

What You’ll Own

This role is centered around two key areas:

Patient Experience (Concierge)

• Delivering a seamless, white-glove experience from check-in through checkout
• Creating a welcoming, polished, and elevated environment for every patient
• Anticipating patient needs and ensuring a smooth, stress-free visit
• Maintaining consistency in experience across both locations

Scheduling & Growth Support

• Managing scheduling with accuracy and efficiency to optimize provider availability
• Increasing consultation bookings and conversion opportunities
• Supporting patient retention and re-engagement through strong follow-up and communication
• Ensuring the schedule is structured to support both patient flow and overall performance

What We’re Looking For

Someone who is:

• Naturally hospitality-driven with a passion for white-glove service
• Highly organized, detail-oriented, and proactive
• Comfortable working in a fast-paced, dual-location environment
• Confident in guiding patients through scheduling and next steps
• Motivated by both patient experience and performance outcomes

The Opportunity

This role is ideal for someone who wants to be at the center of both:

• Delivering an exceptional, concierge-level patient experience, and
• Driving results through scheduling, efficiency, and patient engagement

You’ll play a key role in ensuring that both locations operate with consistency, efficiency, and a high standard of care.

REQUIREMENTS

• Previous medical experience in aesthetics, plastic surgery, or cosmetic dermatology practice.
• Strong business acumen with excellent organizational skills.
• Proven ability to manage confidential information appropriately.
• High school diploma or equivalent required
• Open availability

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of patient care.
• Must possess good organizational skills to balance clerical and clinical duties.
• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Compensation & Perks

At AMP, we go beyond competitive pay by offering benefits and perks designed to support you both inside and outside of work:

• Health & Wellness – comprehensive medical, dental, and vision coverage to keep you feeling your best
• Future Security – retirement savings with employer contributions, plus life insurance and disability coverage
• Beauty Budget – enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year
• Career Growth – continuing education allowances, national training opportunities, and mentorship from industry leaders
• Community & Recognition – access to AMP’s network of injectors and KOLs, plus recognition programs that celebrate your achievements
• Recharge Time – flexible PTO and holiday closures to support balance and well-being
• Shared Success – profit-sharing opportunities for eligible management and support staff

Our Culture

• Culture isn’t just the way we work, connect, and succeed together. We’ve built an environment where:
•  Teamwork comes first. You’ll be surrounded by supportive, motivated teammates who want to see you succeed.
•  Growth is constant. Whether it’s career advancement, new skills, or personal development, we’ll give you the tools to keep evolving.
•  Community matters. Inside our clinics and beyond, we’re committed to creating a space that’s inclusive, welcoming, and built on trust.
•  Celebrations are part of the journey. From AMP Rewards to team wins, we take time to recognize and cheer each other on.

Driven by Values

•  Leadership – Lead the Way 
•  Excellence – Be the Wow
•  Growth – Pursue Growth 
•  Integrity – Be Honest
•  Community – Cultivate Community

Here, you’re not just part of a workplace, you’re a part of a family that’s passionate about patient care, innovation, and making each day meaningful.

Work Environment

This role is based in a medical spa/clinical environment focused on safety, confidentiality, and superior service. Evening or weekend shifts may be required based on patient demand. Occasional travel for training or professional development may also be required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.