What are the responsibilities and job description for the Parts & Service Technician (AMI) position at Amos Mfg. Inc.?
Parts/Service Technician
About Amos Mfg., Inc.
Amos Mfg., Inc. is a trusted U.S. manufacturer of industrial shredding and separation equipment with over 40 years of experience. We specialize in custom-built shredders, conveyors, and complete system solutions for industries including automotive, electronics, plastics, textiles, and more. Our commitment to innovation, quality, and customer satisfaction has made us a leader in the field.
Position Summary
We are looking for a proactive and technically skilled Parts/Service Technician to join our team in Alpena, MI. This role is essential in supporting our customers by diagnosing issues, troubleshooting equipment, and providing expert guidance on shredder systems. If you enjoy solving problems, working with industrial machinery, and delivering excellent service, we’d love to hear from you.
Key Responsibilities
- Respond to customer inquiries related to shredder equipment, parts, and service.
- Diagnose mechanical and electrical issues and recommend effective solutions.
- Perform on-site and remote troubleshooting, repairs, and maintenance.
- Interpret technical manuals, schematics, and blueprints; guide customers through repairs.
- Send drawings and instructions to repair companies for accurate assemblies.
- Recommend machine modifications to meet specific customer needs.
- Quote replacement parts, pull orders, and calculate labor costs.
- Package parts and cutter heads; determine shipping costs.
- Address warranty issues and resolve workmanship or part defects.
- Collaborate with engineering to improve product design and resolve recurring issues.
- Track design changes and new parts that enhance product functionality.
- Work with manufacturing to ensure machines are assembled correctly.
- Coordinate powder coat colors for accurate matching.
- Pull job orders and confirm terms with accounts receivable.
- Maintain accurate service records and documentation using company software.
Skills
- Strong mechanical aptitude
- Proficient in using diagnostic tools and computer systems
- Excellent communication and customer service skills
- Ability to work independently and take initiative
- Attention to detail and organizational skills
Knowledge
- Industrial equipment service and maintenance practices
- Electrical systems and mechanical components
- Technical documentation including schematics and blueprints
- Shipping, quoting, and warranty processes
- Manufacturing and assembly standards
Ability to Implement
- Troubleshoot and repair industrial machinery both remotely and on-site
- Communicate technical information clearly to customers and team members
- Use company software to manage service records and documentation
- Collaborate across departments to ensure product quality and customer satisfaction
- Travel occasionally for service calls and represent the company professionally
Benefits
- Competitive pay based on competency
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and holidays
- 401(k) with employer matching
- Discretionary bonuses
Join Our Team
We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.
Experience
Preferred- Warranty Service
- Mechanical Aptitude
- Blueprint and Schematic Reading
- Industrial Equipment Maintenance
Education
Required- High School or better
- Trade School or better in Mechanical Systems or related field
- Associates or better in Mechanical Systems or related field
Behaviors
Preferred- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.