What are the responsibilities and job description for the Shift Leader Gelato Team Member position at Amorino | Amorino Gelato JFK LLC | Cambridge?
Looking for a fast-paced leadership role in a positive, team-oriented environment?
We’re hiring an energetic and dependable Shift Leader who enjoys working with people and takes pride in delivering exceptional service while supporting and guiding a team. This is a great opportunity for someone looking to take the next step in customer service and hospitality leadership.
What You’ll Do
- Lead the team during shifts and set the standard for energy and professionalism
- Ensure every customer receives outstanding service
- Serve gelato and create custom gelato roses with a spatula (full training provided)
- Work quickly and efficiently during busy rushes while keeping the team organized
- Support, motivate, and coach team members during service
- Handle transactions accurately and oversee cash procedures
- Maintain a clean, organized, and well-stocked workspace
- Assist with opening and closing procedures
Schedule Requirements
Our operating hours are 11:00 AM to 11:30 PM, with closing shifts ending around midnight.
- Flexible availability is required
- Must be available evenings and weekends
- Must have availability through September
This role is ideal for someone who can commit to a regular part-time schedule and takes their work responsibilities seriously.
What We’re Looking For
- Positive attitude and strong work ethic
- Comfortable working on your feet in a fast-paced environment
- Reliable, punctual, and professional
- Able to maintain energy and focus during busy shifts
- Proactive and team-oriented mindset
- Strong customer service skills and a genuine enjoyment of working with people
Why Join Us?
- Competitive wages tips and performance bonuses
- Awesome, team-oriented environment
- Opportunities for quick professional growth and development
- Flexible schedule
- 50% on gelato
If you’re dependable, energetic, and ready to be part of a supportive team, we’d love to hear from you.
To apply, please include:
- Your availability (days hours) through September
- Any scheduling constraints
- A short note about why you’d be a strong fit for a fast-paced customer service role
REQUIREMENTS
- Top notch-customer service skills Clean and organized
- - and can make sure the store is as well
- Follow and maintain Amorino's cash handling procedures, as well as handle accounting for store opening and closing
- Ability to follow health, safety, and sanitation guidelines with care
- Ability to kindly and calmly handle staff and customer concerns
- Great leadership skills
- Ability to communicate clearly and effectively between staff and management
- Ability to train new team members
Amorino has led the way for more than 15 years in making Gelato without flavor enhancers and without artificial coloring.