Resident Service Specialist

AMLI Residential is looking to add to our newly created Resident Service Group. This position is based at our corporate office in Addison and is a Monday- Friday position. Assistant Property Managers, Property Bookkeepers and Leasing Consultants are strongly encouraged to apply.

The Resident Service Specialist will be responsible for ensuring the efficient operation of multiple properties under the direction of the Resident Services Group Manager. This new role is an exciting opportunity to take your on-site Property Management experience into a corporate role.

Compensation and Benefits:

AMLI offers the following benefits to meet the needs of AMLI employees and their families:

• Competitive salary plus year-end bonus
• Rental discount at an AMLI apartment community- up to 45%
• Paid Time Off (PTO) 20 days plus 9 paid holidays.
• Medical, Dental and Vision Coverage
• 401(k) Company Match
• Tuition Reimbursement

Responsibilities:

• Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
• Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents.
• Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges.
• Generate reports and complete checklists as required.
• Support financial management processes by monitoring billing and check requests.
• Responsible for directing Corporate providers to pricing and accurately using portal functionalities such as service requests, permission to enter, payments, etc.
• Ensure efficient and courteous response to all resident requests. This includes helping residents and prospects before, during, and after leasing an apartment, utilizing AMLI 10 Service Standards. Assist the Community Manager in solving resident problems and ongoing resident relations.
• Assist the Community Manager/Leasing Manager in designing and implementing a resident retention program, i.e., newsletter, community email, social media/networking, resident referral program, and/or social activities.
• Assist in the management of community incident reports by coordinating and completing follow-up tasks. Track incident-related expenses as needed.
• Manage inspection and permit schedules as local, state, and national regulations require.
• Assist the Community Manager and Service Manager in the generation and execution of contracts as required by policy. Maintain recurring services contracts as needed, including monitoring of vendor insurance requirements.

Requirements:

• A high school diploma or general education degree (GED) is required; a Bachelor’s Degree is a plus.
• Two years related experience and/or training or an equivalent combination of education and experience. Previous experience in the apartment/multifamily industry is preferred.
• Spanish/English bilingual is a plus.
• Entrata experience is a plus.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to make and implement decisions under conditions of risk and or uncertainty.
• Ability to obtain leasing license; AMLI will assist with costs associated with classes and license fees.

If you are a detail-oriented, customer-focused individual with experience in property management, we encourage you to apply for this exciting opportunity.

AMLI is an equal employment opportunity employer that encourages personal and professional development. We offer competitive salaries, leasing commissions, and benefit and recognition programs. Join our team of professionals and discover the boundless opportunities at AMLI.