Director, Client Delivery (Managed Services) - Remote, U.S.

Job Description: We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance. About the Position This role offers flexibility to work from home. However, occasional visits to our Cleveland or Highland Hills (OH), Phoenix (AZ), and Oklahoma City (OK) offices may be required based on client and business needs. As a Director in our Financial Crime Compliance Managed Services group, you’ll play a pivotal role in shaping strategic client engagements, driving innovation, and mentoring top talent—all while helping grow AMLRS’ business and capabilities. In this leadership role, you’ll: Lead with Purpose: Oversee complex client projects focused on Anti-Money Laundering (AML) and financial crime compliance, ensuring high-quality, timely deliverables that make a real difference. Drive Innovation: Develop and refine methodologies that address evolving client needs and regulatory expectations. Empower Teams: Guide cross-functional, cross-jurisdictional teams with your deep AML expertise and sound judgment, fostering a culture of excellence and collaboration. Shape the Future: Contribute to the strategic growth of our business and help build the next generation of compliance professionals. We’re looking for someone who: Brings strong knowledge of AML regulations and industry best practices Has proven advisory consulting experience, ideally within financial crime compliance, managed services, or risk transformation Thrives in a dynamic, agile environment Has a proven ability to manage risk and ensure governance across multiple projects Is passionate about mentoring teams and delivering client value Primary Responsibilities Lead High-Impact AML/Financial Crime Engagements: Drive operational excellence and compliance across client projects, ensuring alignment with contractual terms and service expectations. Set and uphold quality standards, manage issue escalation, and ensure timely resolution while maintaining client trust. Define and oversee key performance indicators (KPIs), risk metrics (KRIs), and dashboard reporting to monitor engagement health. Review and approve all client deliverables, ensuring accuracy and strategic value. Attend and coordinate key client meetings, ensuring the right AMLRS team members are present and prepared. Continuously assess engagement structure and resource allocation, recommending contractual updates as needed. Oversee time reporting, billing accuracy, and timely invoice approvals. Partner with Senior Managers to ensure performance reviews are completed effectively and on schedule. Strengthen Client Relationships: Identify new business opportunities through client interactions and team oversight, collaborating with Sales and Account Management. Lead regular client touchpoints and executive meetings to gather feedback and align on strategic goals. Support internal strategic initiatives across the Managed Services practice, providing updates to leadership and stakeholders. Mentor and Develop Teams: Foster a culture of mentorship, inclusion, and continuous learning across all levels of the engagement team. Encourage participation in AMLRS training and development programs. Collaborate with Shared Services to address staffing and technology needs. Required Qualifications We’re seeking a seasoned leader with deep expertise in AML and financial crime compliance—someone who’s ready to drive transformation and lead large-scale teams with confidence and clarity. To be successful in this role, you MUST bring: Proven Expertise: Minimum 12 years of hands-on experience in AML/Financial Crimes, with a strong grasp of regulatory frameworks and best practices across transaction monitoring, KYC, EDD, AML testing, and compliance transformation. Strategic Leadership: Demonstrated ability to lead and inspire teams of up to 200 analysts, driving performance, engagement, and operational excellence. Advisory Consulting Experience: Ability to act as a trusted advisor to senior client stakeholders, shaping strategic decisions and delivering high-impact solutions. Experience in consulting engagements—such as designing compliance frameworks, advising on regulatory change, and leading transformation programs—is highly desirable. Educational Foundation: A Bachelor’s Degree is required; advanced degrees or certifications (e.g., MBA, CAMS) are a strong plus. Entrepreneurial Mindset: Highly collaborative and adaptable, with a forward-thinking approach to change management, innovation, and opportunity identification. Analytical Strength: Exceptional problem-solving and analytical skills, with the ability to navigate complexity and deliver actionable insights. Risk & Issue Management: Strong track record in managing issues and mitigating risks effectively in high-stakes environments. Client & Team Relationship Builder: Skilled in developing trusted relationships with clients and internal teams, with a history of driving growth and long-term success. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond. We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.