Receptionist / Office Administrative Assistant

Now Hiring: Receptionist / Office Administrative Assistant

MPC Financial Services, Inc. Grand Rapids, MI
Full-Time | In-Person

Join Our Growing Team!

MPC Financial Services is seeking a professional, friendly, and motivated Receptionist / Office Administrative Assistant to be the first point of contact for our clients while providing valuable administrative and sales support to our team.

This role is ideal for someone who enjoys working with people, is organized, detail-oriented, and comfortable communicating with both current and prospective clients. In addition to traditional receptionist duties, this position will assist with client outreach, appointment setting, marketing communications, and general office operations.

Key Responsibilities

Front Desk & Client Service

• Greet clients and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls.
• Schedule appointments and maintain calendars.
• Assist clients with basic questions and direct them to the appropriate team member.
• Maintain a clean and organized reception area.

Administrative Support

• Prepare, scan, file, and organize documents.
• Assist with data entry and maintaining client records.
• Send correspondence, emails, letters, and client communications.
• Support various office projects and day-to-day operations.
• Assist management with administrative tasks as needed.

Business Development Support

• Make outbound calls to prospective clients.
• Follow up on leads and marketing campaigns.
• Contact local businesses and community organizations to introduce company services.
• Assist with appointment setting for sales and business development meetings.
• Help maintain and update marketing and prospect databases.

Qualifications

Required

• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Comfortable answering phones and making outbound calls.
• Basic computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.

Required Qualifications

• Bilingual in English and Spanish.
• Previous experience as a receptionist, administrative assistant, customer service representative, office assistant, or in a similar administrative role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Comfortable answering multi-line phone systems and making outbound calls to prospective clients.
• Proficient with Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Strong organizational, multitasking, and time management skills.
• Ability to prepare, send, and track client correspondence and communications.
• Experience with data entry and maintaining accurate records.
• Ability to work independently and as part of a team.
• Reliable transportation and punctual attendance.
• Ability to maintain confidentiality and handle sensitive client information professionally.

Ideal Candidate

· The ideal candidate will be friendly, organized, dependable, and comfortable interacting with clients both in person and over the phone. They should be confident making outbound calls, following up with leads, assisting with marketing efforts, and supporting the daily operations of a busy professional office while providing exceptional customer service.

About MPC Financial Services

We provide a variety of professional services including Tax Preparation, Accounting, Bookkeeping, Payroll, Insurance, Real Estate, and Business Services. Our team is committed to delivering exceptional service and building lasting relationships within the communities we serve.

Apply Today

Submit your resume and tell us why you'd be a great fit for our team.

MPC Financial Services, Inc.
Helping Individuals, Families, and Businesses Succeed.

Pay: $15.00 - $21.00 per hour

Language:

• Spanish (Required)

Work Location: In person

Salary : $15 - $21