Full-Time Sales Representative (Guest Relationship Manager)

Full-Time Sales Representative (Guest Relationship Manager)

Amidon Jewelers | West Lebanon, NH

Store Hours:
Monday–Saturday | 10:00 AM – 5:30 PM

Amidon Jewelers is seeking a full-time Sales Representative / Guest Relationship Manager (GRM) to join our team. This role is ideal for an experienced retail jewelry professional who thrives in a relationship-driven, team-oriented environment, understands structured selling systems, and is motivated by both personal growth and performance expectations.

Founded in 1935, Amidon Jewelers is a family-oriented, independent jeweler with deep roots in the Upper Valley community. We are proud to be a trusted partner in our guests’ most meaningful life celebrations—and to be recognized as a business built on values, accountability, and personal development.

About the Role

This is a hands-on, performance-driven position that goes beyond traditional sales. Our Sales Representatives act as Guest Relationship Managers, responsible for delivering exceptional guest experiences while consistently achieving key sales metrics.

This role requires accountability, reliability, and a strong understanding of the retail jewelry sales environment.

Key Performance Expectations (KPIs)

This position requires the ability to sell consistently and meet or exceed established KPIs, including:

• Merchandise sales goals
• Repair sales and accurate repair intake
• Care plan/service plan attachment
• Credit application and credit sales
• Special event sales performance
• Consistently earning 5-star guest reviews for outstanding service and follow-through
• Consistently perform customer outreach activity daily.

Success in this role is measured by results, professionalism, teamwork, and guest satisfaction.

Core Responsibilities

• Deliver a welcoming, personalized guest experience
• Sell fine jewelry, engagement rings, custom pieces, and special orders
• Listen to both stated and unstated guest needs
• Work within a structured team-based selling and ups system
• Take in repairs accurately and communicate timelines clearly
• Follow up appropriately after sales and services
• Maintain accurate and confidential client records
• Support teammates and step in when needed to serve guests
• Execute sales expectations during special events
• Participate in weekly store meetings and ongoing education
• Uphold merchandise presentation, cleanliness, and quality standards

What We’re Looking For

The ideal candidate:

• Has previous retail experience (required)
• Understands retail sales metrics and performance accountability
• Is reliable, punctual, and dependable under most circumstances
• Thrives in an environment with positive, constructive feedback
• Learns quickly and retains information well
• Is organized, detail-oriented, and able to manage multiple priorities
• Works well in a team selling environment
• Communicates professionally and respectfully
• Takes pride in professionalism, presentation, and follow-through

Our Mission & Values

At Amidon Jewelers, our mission guides everything we do:

We are privileged to share in our guests’ most significant life celebrations.We take a genuine interest in our guests and in each other, striving to build strong, long-term relationships rooted in honesty, integrity, and respect.

We believe:

• Every team member shares responsibility for the company’s success
• Honesty, professionalism, and accuracy are non-negotiable
• Teamwork creates better outcomes for guests and staff
• Growth happens through education, feedback, and accountability
• We deliver when we promise—or earlier

Compensation & Benefits

• $20–$30 per hour total compensation (hourly commission)
• Paid Time Off (PTO)
• Retirement plan available
• Cooperative health care options based on tenure
• Ongoing training and professional development
• Supportive, family-oriented work environment

Community Matters

We proudly support local schools, The Haven, and the Upper Valley Humane Society. Community involvement is part of who we are—and who we hire.

How to Apply

Qualified candidates should apply with a resume highlighting relevant retail jewelry and sales experience.

If you are looking for more than “just a sales job” and want to grow within a respected independent jeweler where values, accountability, and performance all matter, we’d love to hear from you.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $30