Director of Vendor Management

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member. 

We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit http://www.amidacareny.org for more information about the Amida Care culture.

We are actively seeking a highly motivated, innovative and experienced individual to join our team as the Director of Vendor Management. Compensation will be commensurate with experience.

Position Summary:

The primary objective of the position is to serve as a central point of management for organizing and facilitating cross-functional efforts to improve vendor performance and build and advance productive plan-vendor relationships. The Director of Vendor Management is responsible for the overall oversight of the vendor relationships and the deliverables and activities contracted with the Plan.

Responsibilities:

• Responsible for the development, maintenance, and overall execution of a comprehensive work plan composed of the projects/initiatives necessary to drive performance improvement, achieve vendor performance goals, and meet regulatory requirements. 
• Develop and implement performance metrics and analytical reporting as part of a comprehensive vendor performance monitoring/management/oversight efforts at the health plan.
• Analyze and distribute accurate, comprehensive, and timely data and reports on vendor performance including service level agreements.
• Lead – organize and facilitate the successful operations of – the Health Plan Operations and Committee meetings with operational business owners from across the organization.
• Collaboratively prepare for and facilitate the successful completion of quarterly delegated vendor oversight meetings with vendor resources and operational business owners.
• Function as the liaison between vendors and cross-functional areas to ensure all operational and regulatory requirements are timely and accurate.  
• Oversee day-to-day vendor relationship and performance tracking, ensure all vendor performance issues are resolved maintain record keeping of all Vendor Oversight Committee meetings and deliverables.
• Monitor and maintain Vendor contracts, with executive support from the Sr. Director of Claims/Encounters and Vendor Management and other stakeholders. 
• Supports all vendor SDOH external and internal audit needs.
• Ensure successful onboarding/offboarding of delegated vendors.
• Analyze stakeholder needs; identify gaps and risks.
• Manage in ambiguous situations with minimal direction.
• Motivate, mentor and support project team members. 
• Continuously advocate for the delivery of business value 
• Organize and facilitate ongoing metric reviews to identify new opportunities for improvement.

Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.  

EDUCATION REQUIRED

• Minimum of a bachelor’s degree in business, Health Administration, or related field; Master preferred.

EXPERIENCES AND/OR SKILLS REQUIRED

• Five to seven (5-7) years’ experience in working either in a health plan setting or as a vendor supporting a Health plan or any combination of the two.
• Demonstrated ability and experience with organizing and facilitating enterprise wide cross-functional initiatives, spanning across people, process, and technology.
• Personal integrity and courage to escalate issues when necessary; advocate for responsible solutions to project problems.
• Ability to work well with people from many different disciplines with varying degrees of technical experience; competence in clear, concise, and tactful communication with senior management, clients, peers, and staff.
• Ability to negotiate consensus amongst diverse groups and impact the activities of others not in own reporting structure.
• Ability to effectively interact with all levels of management.
• Strong verbal and written communication skills.
• Strong organizational, analytical, problem solving, and interpersonal skills.
• Strong PC Skills; Microsoft Office (Word, Excel, PowerPoint Project, and Visio).
• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.