Tools Support Engineer

Tools Support Engineer

Dallas is priority with Tampa being secondary so the manager will focus on Dallas candidates first.

In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as tool roll out, configuring tools to projects and business needs and training.

Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)

Excellent organizational and interpersonal skills (required)

Excellent time management skills (required)

Excellent written and verbal communication skills (required)

Excellent analytical and problem-solving skills (required)

Ability to work independently with minimal supervision (required)

Job Responsibilities

Provide Tools Support for ALM

Troubleshooting issues reported by Users.

Responsible to creating new users.

Responsible to create new projects.

Usage Monitoring and reporting.

Quality Center Customization support.

Work closely with all engineering domains to support on ALM tool related topics.

Support PMT organization to deploy current and new tool suites to engineering projects.

Support users by creating tool related scripting and automation of repetitive tasks.

Support engineering teams to extract charts and dashboards from the ALM tools.

Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.

Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.

Monitoring

Support multiple projects across different time zones.

Administrative tasks for Application Maintenance

Migration of projects to latest version of the application

New patch implementation

Validation and verification of the upgraded environment and projects

Microfocus QC / ALM / Octane project creation and maintenance

Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.

Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane

Administrative tasks for implementing ALM functionality.

Experience implementing new functionality.

Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)

Designing and developing workflows and configurations

Development of template projects and cross project customization

Customizing within the dashboard / reporting module

Identify, analyze, and mitigate project and operational risks.

Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.

Development and communication of tool usage and best practices

Understanding and developing SQL queries

Knowledge of macro creation

Ability to handle multiple priorities and assess and adjust quickly to changing priorities.

Ability to think of new solutions and be proactive to go with a can-do attitude.

Proven verbal and written skills to communicate / report both technical and non-technical audiences.

Leadership Expectations

Champion Inclusion : Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.

Communicate Clearly : Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.

Cultivate Relationships : Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.

Instill Ownership : Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.

Inspire Growth : Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.

Propel Change : Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.