Receptionist

AMI Expeditionary Healthcare provides healthcare support solutions around the world. Its mission is to provide the highest quality medical and public health services to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most.

Position Location and Details

AMI Expeditionary Healthcare Limited is seeking qualified candidates for the post of Receptionist for its operation at Kenema Hospital, in Kenema, Republic of Sierra Leone.

Reporting To: Advanced Radiology Department Project (ARDP) Deputy Project Director

Assignment Duration: This is a full-time, one-year position with the possibility of an extension for up to 4 additional years based on strong performance.

Job Summary: The Receptionist shall serve as the primary point of contact for the ARDP Radiology Department and uphold the organization’s standards and objectives. The holder of this position shall assist patients and collaborate with other departments, necessitating strong communication, administrative, and interpersonal skills. The Receptionist shall consistently provide high-quality customer service with minimal supervision and shall actively participate in maintaining the radiology department’s daily operations.

Key Duties And Responsibilities

• Greets patients, vendors, medical representatives, and other visitors.
• Makes patients/clients feel welcome and attends to their needs, i.e. answers patient questions, assists with directions, etc.
• Checks in patients and visitors at reception.
• Answers incoming calls promptly and pleasantly.
• Schedules patient appointments.
• Liaises with specialists and schedules appointments if needed.
• Assists patients with completing all necessary forms (patient information documents, insurance documents, consent forms, patient treatment consent, etc.). Ensures that all details are filled in correctly and that the document is signed (i.e., contact details, email address, medical insurance details, employer details, etc.).
• Checks details each time a patient visits the ARDP Radiology department. Patients must provide at least two contact numbers and a private and work email address if available.
• Makes copies of patient's work ID card, passport, and medical insurance card.
• Monitors and controls patient flow throughout the clinic.
• Optimizes patient satisfaction, provider time, and treatment utilization.
• Keeps patient files and the reception area neat and tidy.
• Checks stationery and orders on time (i.e. patient files, etc.).
• Captures patient information in the Sage billing system and Electronic Medical Records (EMR) for local insurance and cash/corporate clients. Checks and updates details regularly.
• Verifies patient medical insurance details online (where necessary) and makes sure that the patient is covered by the insurance when coming in for treatment.
• Liaises with other medical facilities when patients are referred.
• Ensures cash is received before treatment for cash patients and that Guarantee of Payment (GOP) and pre-authorization letters are in place for corporate/insurance patients.
• Ensures all files are billed immediately. No files are to be kept at the front desk. Files left in plain view are a breach of patient confidentiality, as any person may see the file. If, for any reason, a file is kept at the reception desk, a “post-it” note must be on top explaining why the particular file is still at the reception desk.
• Assists medical doctors and Radiographers/Radiologists on an ad hoc basis with administrative work.
• Liaises with medical insurance providers, registers cases, and obtains GOP’s.
• Makes physical notes on file when talking to insurance companies – who, what, when, etc.
• Cash Patients: Ensures patients are made aware of our prices. Provides cost estimate.
• Cash Patients: Before any Computed Tomography (CT) Scans/X-rays/Ultrasound/ Mammogram services are done, liaises with Radiographer/X-ray Technician/Sonographer on exactly which tests to be done, liaises with patient on costs involved, and makes sure that patient has enough money to settle the bill before any treatment commences.
• Any affordability issues are raised to the ARDP Deputy Project Director/Billing Clerk/Cashier to see if they can assist.
• Available twenty-four (24) hours a day, seven (7) days a week, and for overtime on nights, weekends, and holidays as and when required.
• Any other duties as assigned by the Supervisor/Line Manager/ARDP Project Director and ARDP Project Deputy Director.
• The job duties are flexible and subject to change depending upon operational needs
  
  

Required Skills And Abilities

• Compassion: must be sympathetic to the needs of patients and be able to demonstrate concern for others' well-being. Must be compassionate and cool-tempered.

• Organizational skills and attention to detail: must be well organized and detail-oriented and correctly follow all procedures ensuring the safety of yourself, patients, and co-workers.
• Critical thinking skills: able to evaluate problems and take the necessary actions to solve them, determine when management intervention is required.
• Listening and speaking skills: must be able to communicate effectively with patients, their loved ones, and co-workers. Able to answer patient’s questions calmly.
• Mum's the word: must be able to maintain a high degree of confidentiality concerning health service records and information.
• Multitasking and working under pressure: must have the ability to perform multiple tasks simultaneously and without error. Must work in fast-paced environments and in medical emergencies where the wrong decision could mean the difference between life & death.
• Communication skills: must have very strong written and verbal communication skills.
  
  

Education, Experience & Another Requirements

• Valid ID (passport, voter card, national ID, or driver’s license)
• Required Education: High School and College Diploma or degree in relevant course.
• Years of experience needed: minimum 2 years of professional experience in reception or administrative support work. Previous experience at a healthcare facility in a medical Receptionist role is an added advantage
• Familiar with electronic medical and accounting systems such as Sage, QuickBooks, eMedical, etc.
• Experience working in a multi-cultural environment.
• Honest and reliable: displays high level of integrity since he/she may take care of patient’s personal belongings and lost and found.
  
  

Work Environment & Physical Requirements

• This position entails mandatory onsite attendance at the Kenema Government Hospital, in Kenema, Republic of Sierra Leone. The ideal candidate should be a resident of Kenema, Republic of Sierra Leone, and must be committed to adhering to the established work schedule.
  
  

How to Apply?

Visit https://ami.health/careers/ - and search location Freetown for position details, then apply by submitting your resume or CV, cover letter, college degree, professional license, passport copy or national ID (where applicable) to email address: careers.sl@ami.health

Please note that only selected candidates will be contacted.

Equal Employment Opportunity Statement: AMI provides equal employment opportunities to all and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, tribe, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the laws of host country(ies). Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The deadline for application is Friday, June 26, 2026.

Note: Please indicate the job title “Receptionist-Kenema Hospital” in the subject line of your application.

Due to the urgency of this recruitment, applicants will be interviewed on a rolling basis.