Emergency Communications Officer (911 Dispatcher)

Are you calm under pressure and committed to helping others in critical moments? Amherst County is seeking a dedicated Emergency Communications Officer to serve as the vital link between the public and emergency responders. In this role, you will receive and process 9-1-1 emergency and non-emergency calls, gather critical information, and dispatch the appropriate police, fire, and EMS units to ensure a fast and effective response.

• Answer and prioritize 9-1-1 and non-emergency calls for service in accordance with department policies, including Emergency Medical Dispatch protocols.

• Obtain detailed information from callers and dispatch appropriate emergency personnel.

• Monitor field units and maintain awareness of their status and location.

• Enter and retrieve information through NCIC/VCIN and Computer-Aided Dispatch systems.

• Maintain confidential records and handle sensitive information with professionalism.

• Process and maintain documentation from the Sheriff’s Office, courts, and magistrate (including warrants, protective orders, and investigative reports).

• Assist in coordinating emergency service activities during major incidents or county-wide emergencies.

• Perform routine administrative tasks and support overall communications center operations.

Knowledge & Skills

• Clear, effective verbal communication and active listening skills.

• Ability to remain calm, focused, and efficient in high-stress, fast-paced situations.

• Strong multitasking and prioritization abilities.

• Accurate typing and data entry skills with proper grammar and spelling.

• Ability to understand and follow detailed procedures, policies, and instructions.

• General knowledge of public safety operations is helpful.

• High school diploma or GED

• Two years of experience involving responsible contact with the general public

• Ability to sit for extended periods while monitoring systems and answering calls

• Frequent use of hands/fingers for typing and operating communications equipment

• Clear verbal communication and the ability to hear audio communications systems

Must obtain the following within one year of hire:

• 40-Hour Basic Dispatcher Training

• CJIS certification for access to NCIC/VCIN systems

• CPR and Emergency Medical Dispatch certification

• FEMA IS-100, IS-200, and IS-700 NIMS courses

Additional requirements:

• Clean driving record and no prior criminal convictions

• Successful completion of a pre-employment health screening, including drug screening and hearing exam

• Competitive County salary starting at $37,000 based on experience and qualifications.
• Full County benefits package including Virginia Retirement System (VRS) participation
• Opportunities for advancement
• A supportive, team-focused work environment