Banking Associate

To perform intermediate duties and support related to branch operational activities and financial services.

Responsibilities:

New Accounts:

• Assist consumer and business customers and lenders in their selection of various accounts, products and financial services available from the Bank; present cross-sell opportunities by applying professional sales techniques.
• Interview customers to obtain information; establish proper identification of new customers; determine need and extent of reference investigation; assist customers in completing consumer credit applications.
• Discuss and accept merchant card applications for submission to the BankCard Services Department.
• Make decisions regarding the opening of new accounts; assign account numbers; complete forms requiring customer signature(s); verify credit history; accept initial deposits; prepare all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.Order customer checks, endorsement stamps and deposit slips.
• Discuss, prepare agreements for treasury management products. Gather the appropriate documentation for services requested, have signed and return to main office for review and approval.
• Set up approved treasury management services on the various systems. Assist with training clients on the products.
• Perform safe deposit duties by opening accounts, controlling access, assisting customers and assisting with performing audits as needed.
• Process funds received from customer through tellerline for initial deposits; determines funds availability and obtains receipt for customer. Place appropriate holds when necessary following the regulation guidelines to ensure compliance is met.
• Gather data and process various reports and callbacks. Send new account Thank You card. Complete BSA and Risk Ratings for each account holder, complete the On-Boarding forms.
• Accept new Visa Debit card application requests, and/or overdraft protection requests.Send documentation to main office for approval. Set up card in the Cardbase system.
• Operate personal computer to process account activity; determine balances and resolve problems within given authority.
• Provide effective customer service by answering customer questions; investigates and correct errors; and resolves problems or other issues.

Operations:

• Provide support to all assigned areas of branch operations where service or assistance is needed, including teller, vault teller, ATM, safe deposit, and bank by mail deposits.
• Assist with daily balancing of ATM, adding cash when needed, processing on-us deposits
• Monthly: assist with teller audits and security audits.
• Make transfers for clients, when appropriate.
• Receive and processes stop payment requests.
• Order checks, deposit slips and endorsement stamps.
• Report System - review, print, record, file, update information as assigned.

Teller:

• Perform all teller duties to include, but not limited to; processing deposits, withdrawals, stop payments, place appropriate holds of deposits when necessary, balancing teller drawer, transfer of funds, and research.
• Assist with opening and closing the vault(s) daily, assist in balancing vault currency.
• Issue official checks following bank procedures.

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs, including MS Word and Excel
• Skills in operating telephone switchboard equipment
• Intermediate typing skills
• Knowledge of general office practices
• Courteous social skills to welcome visitors in a business environment
• Strong math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
• Effective organizational and time management skills
• Ability to work with minimal supervision
• Proficiency in verbal and written communication
• Exceptional attention to detail
• Exceptional follow-through skills
• Advanced effectiveness under pressure
• Ability to prioritize and multi-task
• Ability to professionally interact with all levels of employee and client
• Ability to respect and hold confidential information
• Effectively work as a team member and independently as required
• Dependable, cooperative, flexible, patient

Resumes accepted through 12/31/2025