What are the responsibilities and job description for the Client Support Services position at AMG & Associates, Inc.?
AMG & Associates, Inc. is a leading provider of contract services in the healthcare industry. We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Services Representative.
As a Client Support Services Representative, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services. This is a full-time position, Monday-Friday, with regular business hours.
Key Responsibilities:
- Serve as the main point of contact for our clients, addressing their inquiries and concerns in a timely and professional manner
- Provide excellent customer service by actively listening to clients' needs and finding solutions to meet their expectations
- Collaborate with internal teams to ensure timely and accurate delivery of services to clients
- Maintain accurate records of client interactions and update client information in our database
- Proactively identify and address any potential issues that may impact client satisfaction
- Participate in client meetings and provide support to the sales team as needed
- Stay up-to-date on industry trends and best practices to continuously improve our client support services
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum of 2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office and experience with CRM software
- Knowledge of the healthcare industry is a plus
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.
If you are a self-motivated and customer-oriented individual looking for a challenging and rewarding career in client support services, we encourage you to apply for this position at AMG & Associates, Inc. We value diversity and are an equal opportunity employer. Join our team and be a part of our mission to provide exceptional contract services to the healthcare industry.
Salary : $20 - $55