What are the responsibilities and job description for the Director, Agentic Innovation position at Amex?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers.
AI is reshaping today’s commerce journeys and the experience our commercial customers want to have. The Agentic Innovation & Partnerships team, within CBPM is responsible for leading the strategy and execution of our key initiatives, partnerships and products for agentic commerce.
How will you make an impact in this role?
As Director, Agentic Innovation, you will lead and support GCS through this agentic commercial and payments evolution. You will define the strategic vision and oversee development for AI and other emerging digital use cases that will benefit corporate customers. This role will lead a team of two, working across GCS and key partners to develop and implement our Agentic Innovation and AI product strategy.
Responsibilities:
Set strategic vision and direction for Agentic Innovation in Corporate, ensuring alignment with enterprise priorities to maximize business impact.
- Define, and be accountable for executing, a strategic roadmap for the Agentic Product Suite, establishing and ensuring adherence to business product and technology policies and standards while collaborating with senior leadership and key stakeholders.
Evaluate and prioritize initiatives, making necessary trade-offs to optimize outcomes.
- Serve as the Agentic executive champion for the Agentic AI Platform Suite, articulating its strategic value to senior stakeholders, influencing enterprise decision-making, and fostering a culture of AI innovation and accountability.
Collaborate with Product Development and technology to identify agentic use cases, gather business requirements, analyze market trends, and shape the overall Agentic Innovation Strategy.
Minimum Qualifications:
- Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners.
- Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader.
- Creative problem-solving skills and comfort operating with imperfect information.
- Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead.
- Must have strong interest in AI and familiarity with key players and commercial-facing products.
- Thrives in fast-paced, innovation-focused environment with strong sense of ownership and accountability.
Preferred Qualifications:
- Bachelors Degree
Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
Salary : $123,000 - $215,250