What are the responsibilities and job description for the Customer Service Representative position at Amerivet?
Position Overview
Great Lakes Animal Hospital is seeking a friendly, organized, and service-driven Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, this role is essential in creating a welcoming, efficient, and compassionate experience for both pets and their owners. The ideal candidate thrives in a fast-paced environment, communicates clearly, and is passionate about delivering exceptional client service.
Key Responsibilities
- Greet clients and patients warmly and professionally, creating a positive first impression
- Manage incoming phone calls, schedule appointments, and triage client inquiries appropriately
- Check clients in and out, ensuring accuracy of patient information and services rendered
- Process payments, provide estimates, and discuss financial policies with confidence and clarity
- Maintain accurate medical records and client communications in the practice management system
- Coordinate effectively with veterinarians, technicians, and support staff to ensure smooth patient flow
- Educate clients on hospital services, wellness plans, and preventative care recommendations
- Handle difficult or emotional situations with empathy and professionalism
- Keep the reception area clean, organized, and welcoming at all times
Qualifications
- High school diploma or equivalent required
- Previous customer service experience required; veterinary or medical office experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Detail-oriented with strong organizational skills
- Basic computer proficiency; experience with veterinary software is a plus
Preferred Skills
- Knowledge of veterinary terminology
- Experience handling high call volumes and scheduling in a fast-paced setting
- Comfort discussing finances and treatment estimates with clients
Work Environment & Expectations
- Fast-paced, team-oriented veterinary hospital setting
- May include evenings, weekends, and occasional holidays
- Ability to stand for extended periods and interact with animals of all sizes and temperaments
What We Offer
- Competitive pay based on experience
- Comprehensive benefits package (for full-time team members)
- Paid time off and holidays
- Opportunities for growth and development within the organization
- A supportive team culture dedicated to high-quality patient care
Join Our Team
If you are passionate about helping people and pets and want to be part of a collaborative, compassionate team, we encourage you to apply today.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.