What are the responsibilities and job description for the Administrative Assistant/ Dispatcher position at AmeriTow, LLC?
Now Hiring: Administrative Assistant / Dispatcher
Company: AmeriTow LLC
Location: 8035 E RL Thorton Fwy Dallas, TX
Job Type: Full-Time
Pay: $20.00–$25.00 per hour (based on experience)
Join the AmeriTow Team!
AmeriTow LLC is a growing towing and roadside assistance company serving the Dallas–Fort Worth Metroplex. We are looking for a reliable, organized, and customer-focused Administrative Assistant/Dispatcher to help support our daily operations.
If you enjoy working in a fast-paced environment, solving problems, and providing excellent customer service, we'd love to hear from you.
Responsibilities
- Answer incoming customer and provider calls.
- Dispatch tow operators using Towbook or similar software.
- Monitor driver locations and provide ETA updates.
- Communicate with motor clubs, fleet accounts, and customers.
- Process invoices and maintain accurate records.
- Manage emails and office correspondence.
- Assist with scheduling, filing, payroll support, and general administrative duties.
- Follow up on outstanding invoices and customer requests.
Qualifications
- High school diploma or equivalent.
- Previous dispatch, towing, transportation, logistics, or administrative experience preferred.
- Strong computer skills (Microsoft Office, Google Workspace).
- Excellent communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Dependable, organized, and detail-oriented.
- Experience with Towbook is a plus but not required—we will train the right candidate.
What We Offer
- Competitive hourly pay.
- Paid training.
- Opportunity for advancement as the company grows.
- Supportive team environment.
- Stable, full-time employment.
- After 90-day review: Increase to $26–$28/hour based on performance.
- Answering calls promptly
- Maintaining accurate dispatch records
- Keeping billing current
- Achieving strong customer satisfaction
- Helping reduce missed calls and improve response times
Schedule
- Monday–Friday 7am to 5pm
- Occasional evenings or weekends as needed.
How to Apply
Submit your resume through really. Qualified candidates will be contacted for an interview.
AmeriTow LLC is an Equal Opportunity Employer. We value professionalism, integrity, teamwork, and exceptional customer service.
Pay: $20.00 - $25.00 per hour
Experience:
- Administrative: 1 year (Preferred)
Language:
- Bilingual (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Dallas, TX 75228 (Required)
Work Location: In person
Salary : $20 - $25