What are the responsibilities and job description for the Service Processing Specialist position at Ameritas?
The Service Processing Specialist is accountable for service requests as they move through the service lifecycle, ensuring timely progress and effective coordination across teams. This role plays a critical part in facilitating communication between internal processing partners and assigned agencies, helping to remove barriers, resolve issues, and meet turnaround expectations. The position serves as a central point of contact and relationship manager, rather than directly performing transaction processing. Over time, this role will expand to support coordination and communication for Claims-related work as additional responsibilities are integrated.
• This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.
What you do:
- Serve as the primary point of contact for assigned agencies, providing updates, setting expectations, and ensuring a high level of service.
- Coordinate with internal processing teams to move service requests forward and ensure timely completion.
- Proactively monitor work in progress, identifying delays, gaps, or risks and driving resolution.
- Communicate requirements, outstanding items, and status updates clearly between agencies and internal teams.
- Partner with internal teams to resolve complex or high-priority service issues, including escalations.
- Ensure service requests meet quality, compliance, and completeness standards throughout the process.
- Track and analyze workflow and operational trends, identifying opportunities to improve turnaround time and service experience.
- Build strong, collaborative relationships with both internal partners and external agencies.
- May provide guidance to entry-level team members on workflow coordination and communication best practices.
- Perform ad hoc responsibilities and participate in projects as assigned by leadership.
- Support evolving responsibilities, including future coordination with Claims teams as processes and scope expand.
- While the role is not primarily responsible for transaction processing, the ability to complete select service transactions may be required from time to time to support business needs.
What you bring:
- Bachelor’s degree or equivalent experience required.
- 1–3 years of experience in operations, service coordination, or a related role.
- Strong communication and relationship management skills.
- Ability to manage multiple priorities and drive work forward without direct ownership of processing tasks.
- Problem-solving mindset with a focus on removing obstacles and improving outcomes.
- Strong organizational skills and attention to detail in tracking and coordinating work.
What we offer:
A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.