Healthcare Customer Service Representative (100% REMOTE/NO C2C)

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Member Services Agent

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NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Member Services Agent (Job Id - # 3363686)

Location: Los Angeles CA 90024 (100% REMOTE)

Duration: 5 months Strong Possibility of Extension

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The Member Services Agent is primarily responsible for handling member/patient phone calls in order to provide information, resolve issues, and educate when necessary. Customer service and patient education are the most important skills utilized in this role. The Member Services Agent will record all calls, in accordance with policy, in the “Customer Service” module of the managed care information system. Work effectively with other members of Health Team in the to meet the needs of the member/patient. Adhere to the department protocols and greeting scripts. Knowledgeable of key customer service concepts and follow through. Participates as part of a shared commitment to achieving established department goals. Work as an affective member of the team when faced with challenges. Projects a professional demeanor that reflects service quality.

Position Requirements:

• High School Diploma, GED, or equivalent – [Required]
• Minimum of 3 years working in a healthcare customer services environment or related experience. - [Required]
• Knowledge of basic managed care principles and healthcare terminology.
• Familiarity with EPIC Tapestry, CRM systems, and data entry - [Preferred]
• Ability to handle sensitive situations with empathy and professionalism.
• Ability to maintain confidentiality of all patient, physician, and academic matters pertaining to job responsibilities.
• Must be detailed oriented, attentive, organized and able to follow directions.
• Ability to problem solve and provide timely follow up.
• Ability to multi-task, simultaneously thinks, talks, and types.
• Ability to learn managed care principles, practices, and procedures.
• Ability to utilize the managed care information system.
• Proficiency in using computer systems and software for documentation, communication, and other tasks.
• Ability to operate a wide variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter, scanners and mailing equipment.
• Skill in using a personal computer and various Microsoft applications, i.e., Microsoft Word, Excel.
• Skill in working effectively with heavy telephone demands, frequent interruptions, and changing priorities.
• Skill in working as part of a team, collaborating with co-workers, and provide back-up coverage when necessary.
• Strong interpersonal, verbal, and written communication skills.
• Ability to articulate thoughts and information clearly and succinctly in writing as well as verbally.
• Excellent customer service providing caring, courteous service to members/patients, physicians, and staff.
• Ability to communicate well providing timely and accurate information as needed.
• Ability to work unit hours of 8:00am - 5:00pm PST.
• Ability to work occasional overtime, when necessary.

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Bhupesh Khurana

Lead Technical Recruiter

Email – bkhurana@ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws